Veritas 9.1 to 10 upgrade fails

[Jon_White]

I have a test server with 9.1BE for Windows on a 2003 server with SQL 2000 3a on it. I am attempting the upgrade of BE 10. The pre-check program did not find anything except for flagging the need for the agent serial numbers. I have valid serial numbers for all agents that are going to be maintained on the server.
I have attempted to run the upgrade. It starts on the upgrade fine and then a pop-up window comes up. It states:

1:1305 2: D:\Temp\WINNT\INSTALL\BE\VERITAS Backup Exec for Windows Servers.msi 3: 1008

There is an error message from the Application Log:

Source: MsiInstaller
Event ID: 11305
Description:
1: 2:VERITAS Backup Exec for Windows Servers 3: 1: 1305 2: D:\Temp\WINNT\INSTALL\BE\VERITAS Backup Exec for Windows Servers.msi 3: 1008

The upgrade process stops and will only allow me to exit out.

[Deepali_Badave]

Hello,

Please verify the bkupinst.log file located at C:\Windows and find the "Return value 3" and then you will get the exact error message.

Please send us the error message to further troubleshoot this issue.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Jon_White]

I am out of town and unable to get at that server right now. Please leave this ticket open until Friday, 10/14. I will be able to get at that server then. Thank you!

[Gauri_Ketkar]

Hi Jon

Please update us on this issue when you come back and append to the same post !

Update us on the same !

Thank you
Gauri

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

[Fabio_Fiamberti]

we take the same error trying to upgrade ver. 9.1 on W2K server SP4, did you resolve this issue ?

cheers
f@bio

[Jon_White]

I don't see any 'Return value 3' entries. There are a number of 'Return value 1' entries. Here are the last few lines of the log file:

10-08-2005,22:36:16 : After Check for INSTALL_MODE.

10-08-2005,22:36:16 : CDlgTSMConfig Pass Function.

10-08-2005,22:36:16 : CDlgCAS Pass Function.

10-08-2005,22:36:16 : After Check for INSTALL_MODE.

10-08-2005,22:36:16 : Upgrade state set to 1

10-08-2005,22:36:17 : 1: INSTALL 2: 1

10-08-2005,22:36:17 : ERROR: 1: 1305 2: D:\Temp\WINNT\INSTALL\BE\VERITAS Backup Exec For Windows Servers.msi 3: 1008

10-08-2005,22:40:06 : 1: INSTALL 2: 3

10-08-2005,22:40:06 : Upgrade state set to 7

10-08-2005,22:40:09 : Upgrade state set to 9

10-08-2005,22:40:09 : CLEANUP: Install has removed the following files from: C:\DOCUME~1\Snake\LOCALS~1\Temp\{DD2B5BC3-1FC9-4FCC-B49E-7F28AF3AACD8}

10-08-2005,22:40:09 : Removed files: advertised.JPG, error.jpg, error2.jpg, information.JPG, install.JPG, InstallReview.htm, InstallReview.xml, inst_icon.JPG, logo.JPG, UpgradeSummary.html, warning.JPG, warning2.jpg,

10-08-2005,22:40:09 : WARNING: Installation has been canceled.

[James_Ingram]

I had EXACTLY the same issue. To fix, move your installation files from D: drive to C: drive and try again. Seriously!!!

[Jon_White]

That did it! Good find!

Moved the source files to the C: drive and ran the install. No problems!
Thank you!