Veritas Backup Exec 9.1 Rev 4691: tape drive off line after installing SP5.

[Dirk_De_Busser]

Veritas Backup Exec 9.1 Rev 4691 on Windows Server 2003

Everything was working fine with SP4. Then SP5 was installed and the tape device goes off line in the Veritas Devices window.

Re-install SP5: problem not solved. 

HP LTO Ultrium-1 drive

Firmware: N27D/OEM9

Re-install of Firmware N27D/OEM9: problem not solved.

Installed: VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only): problem not solved.

In Windows Device Manager the tape Device Status has a yellow explanation mark. When I use the HP driver instead of the Veritas driver the yellow explanation mark disappeared. But I want to use the Veritas driver so Veritas can control this drive.

Currently installed driver: Veritas 1/11/2004 5.0.1.1

Any suggestions?

[Ken_Putnam]

Just because the driver is not the Veritas/Symantec driver does not mean that BackupExec does not control the device

If the Mfg driver works, use it  (I tend to prefer mfg drivers anyway)

[Dirk_De_Busser]

Hi Ken,

Thanks for the input.

1. Using the Veritas driver is the recommended solution. So I always try to use this driver. Remember that this Veritas driver was working with SP4, so it should be working with SP5 installed as well.

2. Even when I use the HP driver the drive is still off line in the Veritas Manager. So I’m not able to use this device for the Veritas software.

Best Regards,

Dirk

[Ken_Putnam]

Sorry, guess I mis-read your first post

Are you using the latest driver pack?  

 http://support.veritas.com/docs/273853

If you shut down all BackupExec services does NTBackup seem to operate normally?