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Veritas.com
Support

Veritas: Tape Backups Timing Out

Adam_Redmond
Not applicable

‎01-20-2005 07:17 AM

We are using a Windows Small Business Server 2003. When I schedule a backup to run, it becomes active, but the job status remains queued, and eventually the job just times out. When I check the success rate, it stays at zero. I have the tape drive installed, and it shows up under the device manager. Does anyone have any ideas why it is not running?

Thanks,
Adam
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4 REPLIES 4

mpixel
Level 2

‎01-20-2005 07:41 AM

I have same problem. Support from veritas is very poor.There is many and many patches. I dont want read it all. Because English is not my born language. I am from foreign country. And technical support on web wants some ID from me??? I don't where and what the customers ID is. I have only serial number. I am very angry customer.
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Abhinav_Bindroo
Level 6

‎01-25-2005 04:03 PM

Ensure that there are no pending alerts under the "Alerts" tab in Backup Exec. If yes respond to them accordingly.

Also, check the status of the server under "Devices" tab in Backup Exec and ensure that it is not shown as paused.

http://support.veritas.com/docs/191594

To isolate the issue, you may try to perform the backup to a Backup-to-Disk folder and verify the results.
Navigate to "Devices" tab highlight "Backup-to-disk" and right click on it. Select "New Backup Folder.." Create a new job and target it to the folder.

Cheers
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Dipti_Chinchole
Level 6

‎01-26-2005 10:00 PM

Disable removable storage (RSM) service. In most of the cases, it has been seen that VERITAS device driver does not work properly with RSM. Please refer to the following technote:


Technote:


http://seer.support.veritas.com/docs/231679.htm




To isolate the issue perform a backup job with Windows native backup utility (NTBACKUP).


Note: Stop all the Backup Exec services prior to performing backup with NTbackup.
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Varsha
Level 6

‎01-31-2005 10:02 PM

Also, try following :

1. Stop all third party applications and anti-virus software for test purposes.

2. Stop and restart all Backup Exec services.


3 .Install the latest device drivers from the following link:

http://support.veritas.com/docs/273853


To isolate the cause of the issue perform backup using NT backup and verify the results.
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