Web server backup

[zak2011]

When I run a Web server backup job, the duplicate job fails with the following error

Unable to acquire device for the specified pool and media .

Also in the job monitor under the status of the job it says 'Device paused'.

[CraigV]

Hi,

go to the Devices tab, right-click the server and choose Unpause.

I'd also suggest restarting the BE services for good measure before trying the backup again.

Thanks!

[zak2011]

I contacted the symantec technical support and they suggested i do the following http://www.symantec.com/business/support/index?page=content&id=TECH139036

. So once i followed the instructions i have started the backup. Will update the post once the backup is done.

[zak2011]

i tried following symantec technical support...however i am facing the same error while duplicating the job. The initial error ' Device paused' isnt happening now, but the duplicate job fails qith the following error.

Job ended: 15. februar 2012 at 23:17:11
Completed status: Failed
Final error: 0xe0000602 - A query for media on which the data set being read is continued was unsuccessful. Ensure that all media in the family have been inventoried and cataloged.
Final error category: Backup Media Errors

I have inventoried the backup disk and have run the job, however it still fails
 

[VJware · Accepted solution]

Re-index the catalogs - http://www.symantec.com/docs/TECH171986

[zak2011]

the article that you have sent doesnt seem to be opening. Is there any way of seeing it. I think we might have found the source of the problem. The backup set pertaining to the media that could not be duplicated got cancelled for some reason earlier . So that was why the duplicate was failing when it came to that particular backup set which never got backed up initially. I have rerun the duplicate now after editing the selection list again. Will update the post once its done.

[zak2011]

The duplicate finally worked. There was a  backup set which was not successfully backup up earlier.

Thanks!