Windows Backup Exec 2010 failed to log on to Linux64 remote agent (build 2986)

[PaulDca]

Hello we just did a upgrade from backup exec 10d to 2010, I've installed the new Linux agent on our Linux server yet were unable to access the Linux sever via the Windows 2008 R2 media server it keeps coming back with

Failed to log onto "linux server"
logon account: root
Access is denied

root is a member of beoper group; we are able to connect on port 10000 with telnet

our systems
Agent: Redhat Enterprise 5 update 5 x86-64 (kernel 2.6.18-194.el5)
Media Server: Windows 2008 R2 Standard

running backup Exec 2010 build 2986

[VJware]

Is the RALUS running on the Linux server...Also, is the firewall / SELINUX disabled ?

[pkh]

Your problem might be due to the fact that RHEL 5.5 is not supported.  The SCL only list 5.4.  See the SCL below

http://download1.veritas.com/support/products/Backup_Exec_for_WindowsNT/329254.pdf

[Mahesh_Roja]

create one more User add to member of beoper group then try 

[magix]

This looks obvious (but you never know ;) :

• - Did you double-check the password (login information) of root in Backup Exec ressources authentification ?
• - And are you using the right authentification/connexion account for that server ?

You can access them from Backup Exec console menu :

• - Choose "Network" and then "Connection accounts"
• - They shouldn't be "limited" I think

You can also test them :

1. Create a backup job and go to Properties > "Ressources authentification information"
2. There, you can test the connexion.

I hope it will help you. I also got these problems once.

[Symanticus]

make sure the backup exec daemon is starting,

 /etc/init.d VRTSralus.init start

[PaulDca]

Yes the RALUS agent is running and both the firewall and SELINUX are disabled.

[PaulDca]

I've tried it no change

[PaulDca]

the agent is running

[magix]

PaulDca,

Did you check the points I gave you ?

I already had this problem and it was due to the passwords in Backup Exec

Good luck !

Denis

[Symanticus]

So I believe that for the system login, you are using the root username of that linux box ?

[PaulDca]

username and password do match, also I've tried different user accounts and I've reset the passwords on Linux side as well.

[PaulDca]

Yes