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Windows Stop 3f because of vsp.sys

polecat
Not applicable
Partner Accredited
Hi,

customer has BE11d running on W2k3 servers. One of them has the remote agent installed and shows the following stop every second or third night when backup runs:

STOP: 0x0000003F (0xA,0xB,0xC,0xD) NO_MORE_SYSTEM_PTES
Microsoft has decoded the dump and told us the stop comes from the vsp.sys driver.

We found an update at http://seer.support.veritas.com/docs/264490.htm? but it says it is for BE 9 only.
Can we use it for 11 d also?

We have offered the customer an upgrade to BE 12 already but need to know if the above mentioen problem will be solved in BE 12.

Any information will be welcome!
Wolf
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