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backup exec 2010: exchange 2003 backup hangs at loading media

sadie
Level 2

‎07-28-2010 11:52 AM


am backing up Exchange info store to a removable-backup-to-disk(1TB) folder. have verified that logon account for exchange mailbox is correct. 
am using GRT. BE job transfered apprx 6.5 GB , created an IMG file,
then half an hour after the backup began, started creating endless scratch media files(so far 360). these files maximum allowable size but contain only 1 KB data.
status of job is "loading media" and has been for 16 hrs.  have successfully backed up data w/BE to the same RB2D.
circular logging is disabled.
BE media server is windows 2003  SP2.
am backing up Exchange from a small business server on the same domain. remote agent is installed.

Thnx for your help

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1 REPLY 1

sadie
Level 2

‎07-29-2010 10:49 AM


canceled the job and got an error that led me to this.

Granular Recovery Technology (GRT) based backup on disk goes into loop after certain byte count creating new bkf media and when canceled reports Out of disk space error
Exact Error Message
V-79-57344-3850 - The media operation was terminated by the user.

V-79-57344-33935 - The backup-to-disk folder that was specified for this job ran out of disk space. The backup set has been deleted, and the backup-to-disk folder has been paused.
 
Details:

While running any kind of GRT backups (Hyper-V, Exchange etc.) to disk it may be observed that the job goes into queued status after a certain byte count. Backup to disk folder shows a new bkf file getting created after every few minutes. When the job is canceled the above mentioned error is found in job log.

Workaround:
Run non GRT backups.
OR
Run GRT backups to different device.
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


this describes exactly my experience. tried creating a folder on  a new, empty removable-backup-to-disk(1TB)
and same thing happened.
am now backing up exchange wo/GRT to the removable-backup-to-disk wo/problems.
really want the GRT .
IF anyone knows how to backup exchange 2003 to a removable-backup-to-disk using GRT, please help



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