backup exec remote agent unable to start upon every reboot

[whiteknight8]

Hi,

i have an issue with backup exec remote agent upon every reboot
timeout while waiting for service to start and the service did not respond in a timely fashion

This is an mcafee epo server

i add NDMP 11500/tcp  into the service etc file.
sometime the backup fail when even the service is started .

This issue of not able to start up the agent has been on for a while

the remote agent is rev 10.1 5629.34 but every time it restart it is unable to automatically start

i have check the port and the port 11500 is not in use
do it need to detect the NDMP server before it can start the service?

how can i go about troubleshooting it?

[chicojrman]

check the services for the remote agent and verify credentials as well make sure that it is set to automatic.

[Ken_Putnam]

Ane event log entries when you try to start the service manually?

[whiteknight8]

the credential is local system
no event log when i try to start manually, it show has successfully start

[pfx82]

support.microsoft.com/kb/193888

Check out this doc from Microsoft. Its a hack to set a service dependency which makes the service start last.