be4691RSP4a_280008

[osf]

I downloaded this file from Symantec and it does not work. It is for Backup Exec 9,1.

Can someone help me to find another one working.

Thanks, regards.

[RahulG]

What excatly you want to Download ?

[osf]

I would like to download  SP4 or 5 for Backup Exec 9.1.

[Colin_Weaver]

4691 is the 9.1. build number - not sure if the download is correct

Can you supply the complete link that you downloaded it from?

The correct download is from

http://www.symantec.com/docs/TECH29571

[RahulG]

If you are downloading the full product

Have look on the following link

http://www.symantec.com/business/support/index?page=content&id=TECH29573

Its a split download into 6 part

the restore of the link in related document section

[osf]

http://www.symantec.com/business/support/index?page=content&id=TECH50430

http://www.symantec.com/business/support/index?page=content&id=TECH44666

[osf]

Thanks RahulG,

For the link, but this is not the Service Pack I am looking for exactly.

[RahulG]

You can try running live update and see if the patch gets applied or apply the service pack 5 direclty refer the following link http://www.symantec.com/business/support/index?page=content&id=TECH50430

[osf]

If you download it from this link, the file does not work, once deowloaded you have no Icon frm the file.

If the file is OK you have an Icon with an opening box.

[Ken_Putnam]

I'd skip SP4a and go straight to SP5 at

http://www.symantec.com/business/support/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/50...

[osf]

Thanks Ken for the link but it gives me the messge forbidden.

I do not mind skipping SP4.

[Ken_Putnam]

Looks like the site won't allow you to go straight to the Document, so..\

Go to the Main Product Support page at http://www.symantec.com/business/support/index?page=landing&key=15047

On the right side select "downloads"

On the left side select "patches'

In the seach box enter 9.1 SP5

The SP5  Tech Note should be the first result, open it  up

About half way down is the "attachments" link, click on that and the download should start

[osf]

Ken,

I manage the download but it seem the file is not a self extracting file, because once downloaded I can do nothing with it.

[RahulG]

its seems some issue with downloading the attchement after Symantec has moved its knowlege base to Inquira ... I had faced similar issues when downloading some hotfixes ...

[AmolB · Accepted solution]

If the extension of the file is not .exe then rename it and add .exe. Recently we

have noticed that the executables downloaded from the support site are missing

with .exe extension.

[osf]

Thanks AmolZeroCool, it was the extension which was missing.

Thanks everyone for your help.

Regards.

[Ken_Putnam]

I gave the solution to AZC rather than Rahul since he was the first to suggest it