cannot install windows agent. Server on flat network, no firewall rules

[Gossett]

OK. i've been trying this three days. Here is the very simple error log:

I have checked the event viewer. so many times I can't remember. WMI is always on and it's a flat network that this server and the the server I want the agent on is on. I am totally dead in the water and I have no clue at all would could possibly be causing this. Any advice would be great, thanks!

[lmosla]

Does the agent install if you do a local installation? 

 Copy the RAWS32 or RAWSX64 and MSXML folder from the Media Server to the remote computers local drive and run the Setup.exe.

 http://www.symantec.com/docs/TECH179142

[Kunal_Mudliyar1]

There are many reason a remote agent`s installation may fail

Corrupt WMI component

.net missing

remote registry service stopped

Sharing not enabled

credentials

DCOM components failure

UAC
 

Instead of wasting efforts you might want to go for a manual installation of the remote agent

Copy the

RAWSX64 or RAWSX32 (depending on the architecture)

from the C:\Program Files\Symantec\Backup Exec\Agents\

to the remote server.

Later run the setup.exe

Add the server in backup exec with enable trust check box.

[Gossett]

OK so the local install worked however...now the remote agent will not start. I get the error 'dependancy or group failed to start'. I checked and verified all of the following except this first one:

I cannot find, nor do I know, what AFD is. Any ideas, as this seems to be the culprit?

[Kunal_Mudliyar1]

On the remote agent

Goto the command prompt with admin rights

Run this command

telnet localhost 10000 (install telnet client if not installed already)

Do you see some gibrish characters?

[Gossett · Accepted solution]

I figured it out. I must have missed this part in the install instructions. In going through the event viewer it was erroring out on msiscsi. Even though I don't have it connected, i had to install Microsoft iscsi. Now the agent starts up as expected. Odd.