08-30-2013 12:32 PM
I have a CASO/MMS environment and after my upgrade to SP3 for 2010R3 one of the duplicate backup jobs is stuck in loading media now for 8+ hrs. Any idea on what's going on? This always worked when I was using SP2.
08-30-2013 12:40 PM
Can you confirm that the tape is in the drive ??
Additionally are all other duplicate jobs working without issue?
how long ago did you perform the upgrade?
08-30-2013 01:05 PM
Sorry, I should have mentioned that these are dedup jobs. Yes, jobs from other sites within the CASO/MMS environments run just fine.
09-01-2013 12:25 PM
Have you tried making a backup to the seccond dedupe device directly without a duplication?
09-03-2013 06:42 AM
I have not tried that, but I let the job be and after about 18 hours it finally started it's opt-dup. The bad thing is out of the eight or so I run in a weekend from my various branch offices I still have five running from the weekend. After applying SP3 I went from a reliable functioning CASO/MMS environment to hell in a handbasket. Officially count me as a user who has had major issues with this service pack.
09-04-2013 05:21 AM
Dhansen10,
I would suggest logging a formal support case so that the issue can be more accurately troubleshot
09-12-2013 10:11 AM
So I opened a case on this, went through troubleshooting with a tech who was going to escalate. It's a week later and I have not heard anything back on the case. Are others getting treated like this? Symantec suggests that their support is so much more dedicated, but I haven't experienced it yet.
09-12-2013 10:39 AM
dhansen10
would you please DM me the case number so that i can look into it and see exactly where you are in your troubleshooting
09-12-2013 11:41 AM
Dhansen10,
I just touched base with the Technician that has taken ownership of your case. He is an awesome technician and an absolute DEDUPE monster... I know him personally "You are in great hands". He will be contacting you shortly...
09-13-2013 01:53 PM
Dhansen10,
Just checkin in with you... Were you able to begin troubleshooting with Justin?? How is the case progressing ??
09-16-2013 07:12 AM
We've started troubleshooting. Thanks for getting me in touch with the tech.
09-20-2013 07:31 AM
Well, it's been a week since I've last had contact with my technician.
09-20-2013 07:38 AM
Give me just a sec Dhansen... I chat with him and see where you at in the T/S process