error message with no link for a solution or explaination

[607502452]

here is the error, what do i do differently or change or whatever. . .

Error category : Backup Device ErrorsError : e00084f3 - The block size being used is incorrect.
For additional information regarding this error refer to link V-79-57344-34035

please advise

thanks

alan

[Ken_Putnam]

Is this during Backup? Restore? Inventory?

[Amruta_Purandar]

Hello,

Check the following:
1. Go to drive properties > Configuration tab and set it to "Default Settings"
2. Ensure that you attached the drive to a SCSI controller nad not to a RAID controller.
3. Check for event ids 7, 9, 11 or 15
4. Install latest drivers.
VERITAS Backup Exec (tm) 10.0 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)
http://support.veritas.com/docs/273887

5. Update the firmware of the drive and the controller.
6. Try cleaning the device used Use the manufacturer manual for cleaning instructions.
7. Disable removable storage (RSM) service.
8. Refer the following technote.
Title:
An error message: "When accessing a new tape of a multi-volume partition, the current block size is incorrect" is displayed when performing an erase media operation.
http://support.veritas.com/docs/190750

Revert with the results.
If the problem persists, elaborate the problem. When does it occur?

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