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Veritas.com
Support

getting errors when trying to restore

527909535
Not applicable

‎02-17-2005 10:58 AM

When trying to restore a file from a full backup the job fails with the error: 45d - request could not be preformed because of an I/O device error. Back up is running fine and I have verified that the tape has actually been written to. I have tried more that one file so I know it is not the file I am trying to restore. Running 9.1 on 2003 Server with internal HP Ultrium 460
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1 REPLY 1

ashwin_pawar
Level 6

‎02-19-2005 03:33 AM

Try these steps:
1) Re-inventory the tape containing the data.
2) Go to tools options and click on the catalog tab and uncheck the box use "storage media based catalogs".
3)Now, Try cataloging again.
This will take longer time to catalog when compared to "storage media catalog" because it will catalog the tape byte by byte.
4) Now, run the restore.



If it dosent work,Install the latest driver:

Install the latest veritas driver from following link:
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20041101) - Includes Tape Driver Release (20041006) and Robotic Library Release (45) (Intel Only)
http://support.veritas.com/docs/273853




Go to the devices tab in backupexec , right click on the device and go to properties and check for the statistics:Any Hard read/write errors.
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