i/o errors trying to read tapes

[Trevor_LaFrenie]

I have a new Windows server 2003 with a Dat72 drive installed. The drive is detected properly in Windows and Backup Exec. If I select the devices tab and choose the tape drive, it shows the tape as being in an unrecognized format. If I try to erase the tape, I receive an I/O error.

One thing that I noticed was that under the properties for the drive, media types, there is no option for DDS5 media. Is this normal?

[Sharvari_Deshmu]

Hello,

Please check the exact error message that you receive in the event logs

Please check whether the device is "tested" by backup Exec with the help of the list below:

If yes then please install latest veritas drivers.

Backup Exec 10.0 for Windows Servers robotic library Hardware Compatibility List (HCL)
http://support.veritas.com/docs/274348

Backup Exec 10.0 for Windows Servers Standalone Drives Hardware Compatibility List (HCL)
http://support.veritas.com/docs/274347

Latest veritas drivers:

Document ID: 273887
VERITAS Backup Exec (tm) 10.0 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)

http://support.veritas.com/docs/273887

If the device is not tested in the hardware compatibility list then please install the latest OEM drivers.


Also please check for event id 9 or 11 in the event logs.If yes then please contact h/w manufacturer for more information on this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q154690

Update the firmware of the device.


Thanks,


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