01-12-2012 12:42 PM
I am running BE 11d. I was getting the following error when trying to import a tape: physical volume library robot not found. So I found this article and followed the instructions; https://www-secure.symantec.com/connect/forums/physical-volume-library-robot-not-found. But now the tapes aren't showing up at all under the device tab. I see the two stand-alone drives that were there before, but I dont' see the third thing that was there before. I think it was called "disks" or "drives", but it's where I went to view the individual tapes. Any idea how to get these back?
Thanks
Mike
Solved! Go to Solution.
01-12-2012 05:07 PM
Check that your library is listed in the Windows Device Manager as an Unknown Medium Changer with a Microsoft driver. If it is not listed, then there is a hardware problem and you probably need to get your vendor to help you get it recognised by Windows. If the library is not recognissed by Windows, BE will not be able to use it.
01-12-2012 05:07 PM
Check that your library is listed in the Windows Device Manager as an Unknown Medium Changer with a Microsoft driver. If it is not listed, then there is a hardware problem and you probably need to get your vendor to help you get it recognised by Windows. If the library is not recognissed by Windows, BE will not be able to use it.
01-12-2012 09:43 PM
01-13-2012 06:32 AM
In Device Manager, under Tape Drives, I see two identical items titled "IBM ULTRIUM III TAPE DRIVE". I believe that is right because in BE, I see 2 drives under stand alone drives. RahulG, those are the steps I followed initially to get to where I am at now. Now I see two drives in BE but no library. So how do I get my library back?
Thanks
Mike
01-13-2012 06:35 AM
pkh, where in Device Manager should the library be listed? Would it be under System Devices?
01-13-2012 09:03 AM
There should be a medium changer which would be listed in the device manager. Once the OS detect the medium changer you should see the library in the devices tab of backup exec console. But if you have just 1 drive in the library it should show only 1 in device manager. Check the connections and try upgrading the drivers and firmware for the SCSI card .
01-13-2012 09:57 AM
OK, I think I'm getting somewhere. I scanned for hardware changes in device manager and now it shows a category called Medium Changers and under it is an Unknown Medium Changer. I restarted BE and it still isn't showing up in BE. How do I get the library to show up in BE?
Thanks
Mike
01-13-2012 01:52 PM
Good news! I was able to figure it out. I restarted all the services in BE and now it shows up. Thank you guys very much for the help!
Mike