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Veritas.com
Support

"Invalid License Key..."

gotee12
Not applicable

‎02-22-2008 12:08 PM

I've just received my Symantec Product Upgrade email and went through the process of upgrading my old 11d licenses to the new version 12.0. Now that I try to use the license key for "Bakup Exec Premium Edition", it fails giving me a prompt that says "An invalid license key has been entered. Please verify the key and try again."
 
I've double checked that I properly upgraded the license and double checked that I'm entering the license key properly. The other upgraded keys install without a problem.
 
Any help would be most appreciated.
 
Thomas Tetter


[removed email address-please see community rules and regulations]


Message Edited by LakeRat on 02-24-2008 10:09 AM
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1 REPLY 1

RahulM
Level 6
Employee Accredited Certified

‎02-25-2008 12:32 AM

Use our online case management tool to request help with your licensing issues at the following address.
 
OR
 
Contact a regional Customer Care representative; the number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at http://www.symantec.com/enterprise/support/assistance_care.jsp .
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