"System state" backup error 0xE0000352

[Polina]

One of ours servers(Windows server 2008 SP2) can not create "System State" backup.

BackExec 2010 R ver 13

Error is

"BackupV-79-57344-850 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE0000352): The specified volume does not exist. Recreate the volume, and then try the job again.

Check the Windows Event Viewer for details."

Windows Event Viewer no error.

[VJware]

Have you looked at this - http://www.symantec.com/docs/TECH136185

[newsolutionBE]

Hi

Please ensure all writers on server were system state backup is done are stable

command to check it is vssadmin list writers from start -run -cmd

Please check this too http://www.symantec.com/docs/TECH136185

Also

Please check if this patch is installed

Windows 2008 SP2 Hotfix - KB970770

Thanks

[Polina]

vssadmin list writers

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line too

(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'System Writer'

   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

   Writer Instance Id: {d0e56d60-9a13-4906-bf34-d00b82f62953}

   State: [1] Stable

   Last error: No error

Writer name: 'ASR Writer'

   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}

   Writer Instance Id: {86e28da0-c261-4185-b454-352cd4873205}

   State: [1] Stable

   Last error: No error

Writer name: 'FSRM Writer'

   Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}

   Writer Instance Id: {038a6361-5ca5-4504-8b78-9d187a9afeb5}

   State: [1] Stable

   Last error: No error

Writer name: 'IIS Config Writer'

   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}

   Writer Instance Id: {5d26c481-754e-4dac-aa6c-f3f7058e4de8}

   State: [1] Stable

   Last error: No error

Writer name: 'Registry Writer'

   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

   Writer Instance Id: {c5013b35-341d-47b8-a66e-d3cbe541323a}

   State: [1] Stable

   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'

   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}

   Writer Instance Id: {d064edfc-0cc6-4f11-9150-112b24cb9411}

   State: [1] Stable

   Last error: No error

Writer name: 'COM+ REGDB Writer'

   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

   Writer Instance Id: {c16a885a-30cd-423a-9973-658d70dea61a}

   State: [1] Stable

   Last error: No error

Writer name: 'IIS Metabase Writer'

   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}

   Writer Instance Id: {d0e90801-c0cc-4974-ae26-066d428af454}

   State: [1] Stable

   Last error: No error

Writer name: 'BITS Writer'

   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

   Writer Instance Id: {510bddb4-f7b8-4d27-bcbd-0a594ced3daa}

   State: [1] Stable

   Last error: No error

Writer name: 'WMI Writer'

   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

   Writer Instance Id: {faac3be4-da38-49a0-9521-9d34b9416c43}

   State: [1] Stable

About http://www.symantec.com/docs/TECH136185

"In the Value data box, type all binary paths that should be excluded from the system state backup operation, and then click OK."

I don't know which "binary paths that should be excluded".

Windows 2008 SP2 Hotfix - KB970770 not installed

[RRE]

Hi Polina,

Have you tried to backup system state using windows builtin utility called "wbadmin" to isolate the issue.

Additionally ,

You may want to refer the following doc

http://support.microsoft.com/kb/944530

make sure the mentioned values should not be missing

On the Backupexec server , you can enable debugging to find out if there is any invalid path.

Please refer

http://www.symantec.com/docs/TECH129238

Regards

RRE

[Polina]

 hotfixs KB970770 and KB 980794 are installed.

I don't have in my SGMON debug log strings like in this http://www.symantec.com/business/support/index?page=content&id=TECH129238

I see in SGMON debug log only this error:

BENGINE:  [11/24/11 09:59:12] [5316]     [loops]              - Enter NDMPSnapHostBackupEngine::SnapSingleVolume

BENGINE:  [11/24/11 09:59:12] [5316]     [besc]               - ndmpcSnapshotPrepare: adding selection string for device_name: \\aaa.com\System?State

BENGINE:  [11/24/11 09:59:12] [5316]     [besc]               - ndmpcSnapshotPrepare2: selection string: "\\aaa.com\System?State\*.*",s,v0,t0,l0,n0,f0

BENGINE:  [11/24/11 09:59:13] [4648]     [server]             - Updating status for: 'Storage System-D2D 7days-Wednesday' (0x1 0xF)

BENGINE:  [11/24/11 09:59:13] [4648]     [server]             - Status for: 'Storage System-D2D 7days-Wednesday' updated

BENGINE:  [11/24/11 09:59:17] [5316]     [besc]               - ndmpcSnapshotPrepare2: Snap shot error. ErrorCode: 0xe0000352 ErrorLevel: 2 Provider: 2

BENGINE:  [11/24/11 09:59:17] [5316]     [loops]              - Exit NDMPSnapHostBackupEngine::SnapSingleVolume

BENGINE:  [11/24/11 09:59:17] [5316]     [loops]              - Enter NDMPSnapHostBackupEngine::TrackSnappedBSD

BENGINE:  [11/24/11 09:59:17] [5316]     [loops]              - Exit NDMPSnapHostBackupEngine::TrackSnappedBSD

BENGINE:  [11/24/11 09:59:17] [5316]     [loops]              - Exit NDMPSnapHostBackupEngine::ProcessBSDs

BENGINE:  [11/24/11 09:59:17] [5316]     - SSL Shutdown clean

[newsolutionBE]

Hi

You have not relplied about how backup for system state works with WBADmin that is windows backup s/w does it work fine or fails too

Thank You

[Polina]

WBADMIN START SYSTEMSTATEBACKUP -backuptarget:s:

       Volumes must be smaller than 2 TB minus (-) 4 GB to be protected.

One of my volumes more than 6 TB