remote agent restore issue

[Koh_Bernard]

Hi i have a troubling issue here. I'am running a High Availibilty software call Marathon FT server on 2 IBM x346 on Windows Server 2003 SP1. The LTO tape drive is connected via a tape enclosure and drivers is already patch to the latest from Veritas.

I installed the BEWS v10 5484 patch with SP1, HF23. I have succefully backup and restore to my local disk successfully though the IBM LTO Ultrium TD2. But when i want to restore to the remote machine ( note that this remote machine is a virtual W2K3 running on my both IBM x346, somehow when the restore starts the virtual will auto reboot follow by my local machine and restore refused to go though.)

Initially i suspect the remote agent is not working properly but if i were to perform the same backup but backup to disk folder and the restore can be performed successfully. Any idea what's wrong? Restore though tape cause reboot but restore though disk is ok?? Pls kindly assist and thanks for your valuable input.

[priya_khire]

Hello,

Are the backups on the tape successful? Refer to the following technote and ensure that the process you follow is correct:

Title: Disaster Recovery of a remote Windows 2000 or 2003 computer (includes non-authoritative restore of Active Directory for a domain controller)
http://support.veritas.com/docs/236286

Do you install Windows 2003 SP 1 before attempting the restore? If not, try so and then test the results.

Also upgarde to version 10.0 5520 and then test. Here is the link for the download:

VERITAS Backup Exec (tm) 10.0 rev. 5520 for Windows Servers Installation Files
http://support.veritas.com/docs/277181

Revert with details if the issue persists.

Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

Regards.

[Koh_Bernard]

Hi priya, first i'am not even performing a full restore. I'am just trying to restore a test folder which i created in the D: drive of the virtual server. The server has already been patched to SP1 the BEWS is also patch with SP1.

This restore issue only happens when i tried to restore using the LTO tape drive but when i tried to restore from the backup-to-disk folder it works fine. I suspect that there's a timeout on the SCSI device but if so, why it doesn't timeout when restoring to the local C drive and remote C drive then? If i include the virtual D drive it will not restore successfully and the server will auto reboot? Is there a bug somewhere?

Appreciate your kind advice!

[Koh_Bernard]

Sorry for to add the details of the failed restore job log. SInce i can't attached the log i just copy and paste here. Hope you can give me some advice on this:-

Job History for Restore 00063
-----------------------------------------------------------------------

Restore 00063
Job name : Restore 00063Job type : RestoreJob status : FailedJob log : C:\Program Files\VERITAS\Backup Exec\NT\Data\BEX_MEDIATOR1_00094.xmlServer name : MEDIATOR1Selection list name : Restore 00063
Device name : IBM 1Target name : IBM 1Media set name :
Error category : Job ErrorsError : e0008821 - Job was recovered as a result of Backup Exec RPC service starting. No user action is required.
For additional information regarding this error refer to link V-79-57344-34849


Job Summary Information
Original start time : Friday, September 30, 2005 11:33:28 AMJob started : Friday, September 30, 2005 11:45:22 AMJob ended : Friday, September 30, 2005 11:45:21 AMElapsed time : 00:00:00
Files : 31Directories : 15Skipped files : 0Corrupt files : 0Files in use : 0
Byte count : 178,648,093 bytesJob rate : 0.00 MB/Min (Byte count divided by Elapsed time for job)


Set Detail Information - Restore \\SITMEDIATOR\D:
Set type : RestoreSet status : RunningSet description :
Resource name : \\SITMEDIATOR\D:Logon account : System Logon Account
Agent used : YesAdvanced Open File Option used : NoImage used : No



Start time : Friday, September 30, 2005 11:45:22 AM


Set Detail Information - Restore \\SITMEDIATOR\E:
Set type : RestoreSet status : RunningSet description :
Resource name : \\SITMEDIATOR\E:Logon account : System Logon Account
Agent used : YesAdvanced Open File Option used : NoImage used : No



Start time : Friday, September 30, 2005 11:45:22 AM


Set Detail Information - Restore \\SITMEDIATOR\C:
Set type : RestoreSet status : CompletedSet description :
Resource name : \\SITMEDIATOR\C:Logon account : System Logon Account
Agent used : YesAdvanced Open File Option used : NoImage used : No



Start time : Friday, September 30, 2005 11:46:46 AMEnd time : Friday, September 30, 2005 11:47:02 AM
Files : 31Directories : 15Skipped files : 0Corrupt files : 0Files in use : 0
Byte count : 178,648,093 bytesRate : 638.00 MB/Min
Media used : sitappsvr




========================================
This is the job summary but no indication of the failed error?


======================================================================
Job server: MEDIATOR1
Job name: Restore 00063
Job started: Friday, September 30, 2005 at 11:45:22 AM
Job type: Restore
Job Log: BEX_MEDIATOR1_00094.xml
======================================================================

Drive and media mount requested: 9/30/2005 11:45:23 AM

Drive and media information from media mount: 9/30/2005 11:46:28 AM
Drive Name: IBM 1
Media Label: sitappsvr
Media GUID: {5f7c0672-1cb8-4699-99f2-7b32b108fa8d}
Overwrite Protected Until: 12/31/9999 8:00:00 AM
Appendable Until: 12/31/9999 8:00:00 AM
======================================================================
======================================================================
SITMEDIATORNetwork control connection is established between 10.100.100.1:2890 <--> 10.100.100.2:10000
Network data connection is established between 10.100.100.1:2895 <--> 10.100.100.2:2741
\\SITMEDIATOR\C: VFT boot driveRestoring data to \\SITMEDIATOR\C: VFT boot drive.

Storage Media #1: " Media created 9/29/2005 2:51:02 PM "
Backup performed on 9/29/2005 at 3:13 PM
Backup set #4: " Backup 00011 "
Restore started on 9/30/2005 at 11:46:46 AM.
Restore completed on 9/30/2005 at 11:47:02 AM.
Restored 31 files in 15 directories.
Processed 178648093 bytes in 16 seconds.
Throughput rate: 639 MB/min
----------------------------------------------------------------------
Network control connection is established between 10.100.100.1:2890 <--> 10.100.100.2:10000
Network data connection is established between 10.100.100.1:2901 <--> 10.100.100.2:2757