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snapshot processing hangs in backupexec 2010

zak2011
Level 6

I had received a notification in Symantec to install two patches. After doing the Liveupdate and installing the patches, everytime the snapshot processing runs in the job, the jobs are hanging and there is no further progress. If i try to cancel the jobs, it gives me the status as Cancel pending. Then my only option is to restart the server. This has been going on after the hotfixes were applied. All the agents on the  remote servers however have not been patched up yet. Has this got any connection with the issue?

1 ACCEPTED SOLUTION

Accepted Solutions

VJware
Level 6
Employee Accredited Certified

Could be yes...update the remote agents...

Reference - http://www.symantec.com/docs/TECH69529

View solution in original post

4 REPLIES 4

Thomas_K
Level 6

Moving this thread to the Backup Exec forums for greater visibility.

VJware
Level 6
Employee Accredited Certified

Could be yes...update the remote agents...

Reference - http://www.symantec.com/docs/TECH69529

zak2011
Level 6

Thanks VJware for the answer and for the link.

zak2011
Level 6

Hi,

I am receving error messages with a particular Backup job. The following is the error.

Backup
- AOFO: Initialization failure on: "\\x.x.x.x.\Shadow?Copy?Components". Advanced Open File Option u...
V-79-10000-11226 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provi...
- AOFO: Initialization failure on: "\\x.x.x.x\System?State". Advanced Open File Option used: Micros...
V-79-10000-11226 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provi...

I have tried checking the VSS service and Microsoft Software Shadow Copy Provider service. Both of them are set to Manual and when i try starting the services they start without any issues. Do you know why the job keeps failing.