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unistall reinstall Veritas Backup Exec Remote Agent

Level 3

i need to unistall reinstall Veritas Backup Exec Remote Agent for Windows Windows Server 2012 R2 Datacenter CORE (64 bit).

I did not manage to remove this product by usual means.

I try it by this article

but when i try to reinstall Veritas Backup Exec Remote Agent in logs c:\ProgramData\Veritas\Backup Exec\Logsi see this:

03-12-2019,13:14:09 : Windows Operating System Version: 6.3 - Server

03-12-2019,13:14:09 : Checking MSXML6 Version.

03-12-2019,13:14:09 : Minimum required MSXML6 version is: 6.20.2003.0

03-12-2019,13:14:09 : C:\Windows\system32\msxml6.dll

03-12-2019,13:14:09 : MSXML6 available version is: 6.30.9600.19263

03-12-2019,13:14:09 : Executing alternate Core OS executable:

03-12-2019,13:14:09 : C:\TEMP\Agents\RAWSX64\Install\setupcore.exe

03-12-2019,13:14:09 : OS is Windows 8 or Windows 2012.

03-12-2019,13:14:09 : Target Version ; (Major=0, Minor=0, Build=0)

03-12-2019,13:14:09 : Media Version 20.0.1188.1863; (Major=20, Minor=0, Build=1188)

03-12-2019,13:14:09 : BE_CheckForB2BUpgrade: Build to Build upgrade is not supported as major and minor version of the product are not same

03-12-2019,13:14:09 : SetupCore: The Backup Exec Agent for Windows has been detected on the target computer. There are no updates or upgrades required at this time.

03-12-2019,13:14:09 : SUCCESS: Installation has completed successfully.

When i check products by powershell

Get-WmiObject -Class win32_Product

Name              : Veritas Backup Exec Remote Agent for Windows
Vendor            : Veritas Technologies LLC
Version           : 20.0.1188
Caption           : Veritas Backup Exec Remote Agent for Windows


How i can forcibly reinstall Backup Exec Remote Agent for Windows ?


Level 6

Without seeing the entire install log I am gussing the agent can't be removed either.


I would suggest trying the following Microsoft Fixit to see if you can remove the agent /cleanup any agent present then reboot.



Partner    VIP    Accredited Certified


I find it very concerning that you followed Article 100002086

It clearly says that it is for BE  2010, 2010 R2 and 2010 R3 ONLY

There are probably all sorts of orphaned registry entries that we are not going to trace in a forum discussion. 

My advice is to log a Support call with Veritas for assistance.