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DLO Cannot Connect to NDL over VPN

Level 4
Partner Accredited Certified


I am using DLO 7.6 on Server 2012 R2.

I have a DLO server in my data center which is running all roles.

If I am connected to the corporate network my DLO client can connect and backup data to my Network User Data Folder  on the DLO server. However, when I connect to the network by VPN I cannot connect. I immediately get the following popup:


If I used Windows Explorer I get an error when I try to connect to the Network User Data Folder:


However, if my laptop is connected to the corporate network I can browse the Network User Data Folder.

There are no errors from what I can see in the logs what are related to this issue.

Any ideas on why I cannot authenticate and get permission while connecting by VPN.

Kind regards,



Level 6
Employee Accredited Certified

When using VPN, are you able to ping the DLO server using name ? And via ip address as well ?

Level 4
Partner Accredited Certified

Hi VJware,

Yes. I can even browse the network data user folder share. I get blocked when I try to access my user's folder though as per the second image above.