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Do you really need to backup your Salesforce Data? ☁

Level 3
Employee Accredited

Salesforce is one of the largest cloud computing service as a software (SaaS) company that specializes in customer relationship management (CRM). Salesforce is part of the way a lot of businesses operate.

But, there is a false impression that data created and stored in Cloud services like SaaS such as Salesforce doesn’t need to be backed up beyond the native offerings.

So, why you need Salesforce backup?

For all the great features which Salesforce provides – and the amazing way it allows you to personalize interactions in order to grow relationships with your customers – Salesforce is susceptible to data loss which means you need to have a backup.

There are several ways it’s easy to lose data when using Salesforce which includes (and is not limited to):

  • Human error or accidental deletion
  • Internal threats (Malicious insiders/employee tampering)
  • External threats (Malware/Ransomware)
  • Salesforce Data Recovery Service Retirement


Just imagine if you lost access to all the information in your Salesforce environment. With so much data distributed across Salesforce – whether that’s Accounts, Campaigns, Cases, Contacts, Events, Leads, Notes, Opportunities, and even Tasks details – backing everything up is vital. 

Goodbye, Salesforce Data Recovery Service (formerly known as Data Restoration Services):

As of July 31, 2020, Salesforce has officially retired its Data Recovery services which essentially means you can lose your Salesforce data to accidental deletion, human error, malicious intent, sync issues or ransomware if you don’t have a backup.Ultimately, now it’s up to you, the user, to safeguard your data. Many companies don’t realise that Salesforce will now no longer be responsible for recovery of user’s data – and this can have serious consequences.

Now, don’t get me wrong but if Salesforce Data Recovery Services was your excuse of not investing in a proper data protection solution for your mission critical Salesforce data, that was a bad excuse and which no longer exists!

Salesforce is a great CRM tool, but their data recovery services was not top notch and didn’t even meet their company high standards for customer experience. Sometimes, it took more than a month to get the data back from Salesforce. That’s right, more than a month! And, then too, recovery wasn’t reliable and guaranteed.

For every recovery support request, you would get several CSVs and it would be your responsibility to upload that data back into Salesforce. This recovery process was not only very manual and tedious, but also very expensive (the price for this service was a minimum of $10,000)!

Salesforce native data backup tools:

Salesforce Recycle Bin:

In order to protect users from accidentally losing data, Salesforce provides a Recycle Bin! So, if you have lost an important data, you do have the option of restoring that data from the recycle bin provided you have sufficient right. But there is a catch, that there are limitations to the Recycle Bin: Like for an example, this data is only available for 15 days.

Other Salesforce alternatives:

Salesforce also offers few native data backup options like the Data Export Services, Data Loader, or the Report Export which are all tedious, time consuming and involves lot of manual tasks.

Also, these native tools don’t deliver the level of backup and recovery capabilities that you have long been accustomed to or need for a mission-critical application like Salesforce.

The lack of high-quality backup and recovery can put your RPO and RTO service level agreements (SLAs) at greater risk.

Introducing the Ultimate Salesforce Data Protection:

Header2.pngVeritas SaaS Backup is a cloud-to-cloud data protection service to back up and recover data generated through the and other SaaS platforms like Microsoft Office 365, Dynamics, and Google Cloud G Suite.

SaaS Backup provides a complete, flexible data protection solution for the Salesforce platform. SaaS Backup lets you back up, restore backup, download data, share data, and monitor your Salesforce-specific jobs.

SaaS Backup is extremely easy to setup and provide a rich set of features and capabilities.Standard and custom fields for standard Salesforce objects for Accounts, Campaigns, Cases, Contacts, Events, Leads, Notes, Opportunities, Tasks

  • Robust Point-in-time restores with multiple restoreScreenshot 2020-08-10 at 3.36.17 PM.png options at any level.
  • Automated backups, 99.9% uptime, 256-bit encryption at-rest, 1.2 TLS encryption in-flight, ISAE 3402.
  • Role-based access control, Single Sign-on (SSO) support, Multi-factor authentication (MFA) support, monitor backup/restore status, audit log, email alerts, set retention according to retention policy.
  • Highly scalable solution from small business to enterprise.
  • Supports all the major Salesforce editions like Enterprise Edition, Unlimited Edition, Developer Edition, and the Performance Edition. 

And, you need not worry about installing anything or buying a new hardware. You can continue to focus on running your business while we manage backups and security all behind the scenes.

Still confused about Salesforce Data Protection? Join us for a Webinar:

You can join us for an interactive session to learn about the need for Salesforce Data Protection and Veritas SaaS Backup​.

Register for the virtual event: (Link coming soon)

For more information:

You can also find out how your organization can achieve a comprehensive Salesforce data protection by visiting the Veritas SaaS Backup solutions page.


Ultimately, it’s up to you, the user, to safeguard your data - On-premise or cloud services ecosystem (even SaaS apps like Salesforce). Many companies don’t realise that Salesforce will now no longer be responsible for recovery of user’s data – and this can have serious consequences.

Veritas provides an industry-leading Salesforce backup solution. Our Veritas SaaS Backup includes many features specifically designed to make Salesforce backup fast, easy and secure.

I hope this blog post was helpful to make you aware of why Salesforce native backup tools may not be able to restore your lost Salesforce data and the need for an automated solution like Veritas SaaS Backup.

If you have any feedback or additional questions, feel free to leave a comment.