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New Release: Symantec System Recovery 2011

Symantec System Recovery 2011, formerly Backup Exec System Recovery, adds the following new features:

Updated support for the latest Microsoft® Windows®, Linux, VMware, Microsoft Hyper-V, and Citrix XenServer operating systems and applications: With Symantec System Recovery 2011, we continue to build on our proven track record of comprehensive system protection for the latest Windows, Linux, VMware, Microsoft Hyper-V, and Citrix XenServer operating systems and applications including: SharePoint® 2010, Exchange 2010 SP1, SQL 2008 R2, VMware vSphere™ 4.1, VMware ESX® 3.5 update 5, Citrix XenServer 5.6, SUSE® Linux® Enterprise Server 10 SP3, 11 and 11 SP1 and Red Hat® Linux® 5.4, 5.5 and 6.0.

Enhanced Symantec System Recovery Management Solution: The Symantec System Recovery Management Solution is a highly scalable centralized management solution designed to centrally manage large numbers of Symantec System Recovery clients from a single management server. The Symantec System Recovery Management Solution can manage up to 2,500 systems per console and can now be installed to and hosted on a Windows 2008 R2 64-bit server.

Enhanced customizable recovery disk wizard: Additional flexibility has been added to the customizable recovery disk wizard with the option to select an .ISO image as the source for a custom recovery disk. This is especially helpful for larger organizations that already utilize a customized version of the Symantec System Recovery Disk and would like to use it as the source for future modifications to their recovery environment.

All-in-one backup and recovery USB device: With new wizard functionality, you can easily transform a USB device into a bootable Symantec System Recovery Disk device to help reduce boot time and speed up the recovery process.  Adding this boot functionality to a USB device is a non-destructive process, allowing USB devices enabled to be bootable recovery devices to also act as backup storage—creating an all-in-one backup and recovery device.


Video: Downtime Mitigation Management with Symantec

Forums: Symantec System Recovery 2011 and Backup Exec System Recovery

Webcast (April 28th): Minimize System Downtime with the NEW Symantec System Recovery 2011

Documentation: Symantec System Recovery 2011 English User Guide

Software Compatibility List: Symantec System Recovery 2011

TechNote: What Changed with Symantec System Recovery 2011

TechNote: What Changed with Symantec System Recovery 2011Linux

TechNote: What Changed with Symantec System Recovery 2011 Management Solution

TechNote: What is Symantec System Recovery Management Solution


i can not find on file connect?


We checked fileconnect and we can confirm that the software is available for download. If you are on maintenance you should have received a version upgrade notification yesterday with a new serial number. You must use the new serial number to access SSR 2011. If you are using your previous serial number, that will continue to take you to the previous version.

If you did not receive you upgrade notification email please follow the instructions below.

Request Your Symantec System Recovery 2011 Version Upgrade Notification Email

To receive your Symantec System Recovery 2011 Software Version Upgrade Notification, please send an email to: with the following subject line: Online SSR 2011 VU Request.

Please provide the following information in the body of your email:






We have a valid EndPoint Protection suite maintenance contract, have we right to upgrade it?

Hi Christian,

Yes, you are certainly entitled to an upgrade. You will be able to download Symantec System Recovery (SSR) from fileconnect from Thursday onwards, which is when the SSR license keys will be posted for those customers who have today BESR as part of a bundled solution.

Let me know if this helps.

Thanks, Kate

The hyperlink at the bottom of this page to the video "Downtime Mitigation Management with Symantec" is incorrect.


Should actually be:

Cheerz! cool

I did the above mentioned Online SSR 2011 VU Request

And was shocked

The request opened a case for review

Your question has been received. You should expect a response from us within one to two business days


The next day I did get a response


“Thank you for contacting Symantec Customer Business Operations. We completed our research and are providing the information.

The upgrade information to SSR 2011 which is bundled with your SPS EE 3.0 license is not posted yet in fileconnect. It will be posted in Fileconnect website on April 07, 2011. You may access April 07, 2011 using the serial number for your SPS EE 3.0 license which is M######### to download SSR 2011.”


Ware is the promised Email?

They set all this up screen shots of the email and explain it all out and when you try to follow there procedure every thing is changed?

And you can get it in a few days


Now I feel bad as I told others to follow want Symantec told me to do and its wrong


You know how to build “Confidence in a connected world”

On or about this coming Thursday, April 7th, Symantec System Recovery 2011 will be posted to File Connect. At that time, you will be able to login to File Connect to download the software using your current “M” serial number tied to the license for one of the Symantec Protection Suites mentioned below.

·         Symantec Protection Suite Enterprise Edition 3.0 – Includes Desktop Only

·         Symantec Protection Suite Small Business Edition 3.0 – Includes Desktop Only

·         Symantec Protection Suite Advanced Business Edition 3.0 – Includes Both Desktop and Server

There will be not be an official communication. And no notification email will be sent. The official communication will happen when the suite upgrades. ( not sure with the exact date)

Hi Linas,

There are two upgrade processes depending on whether you purchased BESR as a standalone offering or through a bundled offering. The information I gave you pertained to customers that purchased BESR as a standalone offering.

Customers who purchased a solution which included BESR as a component will receive a upgrade notification email when the main product has a new release. However, we wanted to provide those customers with the ability to upgrade BESR as close as possible to the launch of SSR. Therefore, the SSR files will be available from fileconnect on Thursday April 7th - just a few days after the release of SSR. We have posted a README file with instructions and an offline/generic license key for SSR (on the SPS FileConnect pages) so that customers who purchased the bundle can use SSR 2011 without waiting for the version upgrade.

I do hope this additional information helps.


thanks for the tip! We amended the link this morning Smiley Happy

System Recovery 2011 Management Solution will not install on Server 2008 R2 x64 SP1. Great!


Well, it isn't listed as a supported OS on the System Requirements, so this is no surprise. SP 1 was released on Feb 22nd so that is well past the cut off point for inclusion in the product.

No doubt the engineering teams are busy working on an update to allow this, as by now a lot of businesses will be finding out they cant upgrade to SSR2011, as they have already deployed SP1.



I understand, you need to draw the line somewhere. With that said, I hope that Symantec has a new build out very very soon. I am a bit concerned as it took them this long to support Server 2008 from the previous version 8.5. That was very painful.



Hi Niles,

I can confirm that we are working extremely diligently to get SP1 added to the list of supported platforms.

Thanks, Kate

No doubt the engineering teams are busy working on an update to allow this, as by now a lot of businesses will be finding out they cant upgrade to SSR2011, as they have already deployed SP1.

Just to clarify here: it's only the SSR Management Solution that is currently not supported with SP1. SSR 2011 itself is supported with SP1 for 2008 R2.

HI Chris,

The System requirements section on the product page needs to be updated then to reflect this fact, otherwise Joe public will make the same mistake I did.



Hi Andy,

You are referring to this section, right?

Operating Systems

Windows 32-bit or 64-bit operating systems:
  • Windows Server 2003
  • Windows Essential Business Server 2008 and 2011
  • Windows Server 2008 SP1 / SP2
  • Windows Server 2008 R2

Agree with you; this needs correcting so it's clearer. Leave that with me.

Note that SP1 is listed in the SCL:

Thats exactly the section I was referring to Chris,



We had the Backup Exec 2010 installed and we created unique recovery disks for each computer.  Will those disks still work with Recovery 2011?  or do we need to re-create the disks now that 2011 is installed?


Yes, I don't see any reason why the SRDs for 2010 wont work with SSR 2011. Having said that, it's always recommended to use the most recent version/build to take advantage of the latest features and bug fixes.

Hi Andy,

We updated the website today to show that SSR 2011 does indeed support Windows 2008 R2 SP1.

Apologies for any confusion.


Hi Kate,


So you are saying that the SSR 2011 installation has been updated to support Server 2008 R2 SP1?



Thank you,


Hi Niles,

The SSR 2011 Server and Virtual Edition supports Windows 2008 R2 SP1. However, SSR 2011 Management Solution does not yet support being installed to Windows 2008 R2 SP1 (only Windows 2008 R2). The SSR 2011 Management Solution does support remotely managing SSR 2011 clients on Windows 2008 R2 SP1.

Does this help?

Thanks, Kate

Begin to post the right links...

TechNote: What Changed with Symantec System Recovery 2011

... this is wrong.



Having a Backup Exec SBS 2010 R2 License (With System Recovery for the Server),
can we use the new System Recovery 2011 on the Server with the "old" License?



best regards

Sorry, I don't see what is wrong with this tech note for Symantec System Recovery. Please let me know so that I can correct it.

Thanks, Kate

Now the link is functioning, yesterday it was broken, no page dispayed.

Any updates on the on when this will be available?






In terms of license activation, SSR 2011 is not backwards compatible to 2010 or old versions.



I've downloaded and installed the trial version of Symantec System Recovery Management Solution 2011 since yesterday every thing was happening smoothly first i deployed the management Agent it worked after that tried to install the plug-in that didn't work it was disabled i don't know why then i tried to install the symanted system recvoery 2011 on to the client machines it did restarted the client machiens but status showed disabled after that i tried to do the backup which didn't wored at all it doesn't show any error i tried all the ways to find out the error what is the error it just says failed and start pending ............ what is the reason behind that i'm furstrated .............. i never had a good experience with symantec products....


will any one out there to help me regarding this issue.





Hi All

We have several clients running on Microsoft Small Business server 2011 and BackupExec 2010 R3.With the BE license  our clients received the licenses for BESR 2010.Since BESR is replaced with SRSE,

1.Is SBS 2011 supported in SRSE ?

2.Can we use the same license keys to install SRSE?If so from where can we download this?Should we download a trial version and use the license key or  does this needs to be downloaded from symantec fileconnect?




Yes, SBS 2011 is supported with SSR 2011. Please see the SCL for more info:

License keys for BESR 2010 will not work with SSR 2011.

You can download from either FileConnect or:

Thanks chris but this will not us do any good since we only have keys for BESR 2010...Tough Luck

I double checked this and SBS 2011 is supported with BESR 2010 SP3 (you must be on SP3 level).

2010 SP3 = 9.0.3

Aha...this is indeed good news.

Do you know if its possible to download BESR 2010 any more?If the answer is yes please let me know how to.



Best place is FileConnect:

After the update with SEP12 Beta and the uninstallation, the SR2011 became corrupted. Is there a uninstallation program or document to assist with uninstallation.

Thanks a bunch chris, will check it out.

Could you let me know if SSR 2011 is compatible with Windows Server 2012 Standard Edition and the Hyper-V contained within this release of Windows. Is SSR 2011 likely to be compatible or will an upgrade to SSSR 2012 be required?

Support for Windows Server 2012 is in the new release of SSR (SSR 2013).

More details here:

Freshly installed Windows Server 2008 STD R2 and tried to install System Recovery 2011 (ver

It gets to 99% completed, and then rolls back. No install.

I also tried System Recovery 2010 and it installed fine.


What is going on...  ???  Please Help