Hello,
We're using EV8.0 and Outlook 2002/XP with the 7.5 add-in. It all works well... except for the offline vault option.
Problem is that every time we go offline, the offline vault setup wizard runs. Even if we go through it, it pops up the next time. Strange thing is that all the messages appear to have been dwonloaded; the offline archive explorer works and we can open archived messages when not connected to the network.
The log files say that the trawling hasn't completed. But it's been several days. Done the reset cache to no avail.
We have reproduced this on several PCs and reckon we can do it on demand. There's nothing special on the XP PCs or with the Outlook installation.
Upgrading to Outlook 2003 is not an option at the moment. We've got several hundred portable users so need to get this working as advertised.
Thanks,
- Alan.