Can not store messages in Citrix

[Jim_DeLand]

I have EV 6.0 Sp3 and just installed the client extensions on my citrix server. Retrieving messages works fine until I attempt to store a message. Storing the message times out and then all attempts to retrieve messages after that fail to fully retrieve the message. Any ideas?

-Jim

[Alan_M]

Turn on client side logging and set it to maximum. Restart Outlook, Have the user attempt to store an item look at the log file and post the relevant results back here.

http://support.veritas.com/docs/276094

[Micah_Wyenn]

How'd you do the citrix install of the client? Which version ya using.

micah

[Jim_DeLand]

The following is the log file.

1/22/2007 1:58:57 PM: Log file created (level 3).
1/22/2007 1:58:57 PM: CCommands::FinalConstruct: 0x0
1/22/2007 1:58:57 PM: Connections now on Desktop object: 1
1/22/2007 1:58:57 PM: ~CCommands::FinalConstruct: 0x0
1/22/2007 1:58:57 PM: CCommands::InstallCommands: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: CDesktop::OpenDesktopSettingsAttachment: 0x0
1/22/2007 1:58:57 PM: GetMsgStoresTable: 0x0
1/22/2007 1:58:57 PM: Mailboxes: 1
1/22/2007 1:58:57 PM: Name: Mailbox - Clark, David (Bstf-DC-Tech)
1/22/2007 1:58:57 PM: OpenMsgStore: 0x0
1/22/2007 1:58:57 PM: CStore::OpenDesktopSettingsAttachmentInStore: 0x0
1/22/2007 1:58:57 PM: ~CStore::OpenDesktopSettingsAttachmentInStore: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::OpenDesktopSettingsAttachment: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetMailUserProperty: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetMailUserProperty: 0x0
1/22/2007 1:58:57 PM: Mailbox alias: clarkd
1/22/2007 1:58:57 PM: DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: RemovePSTEntries = 0
1/22/2007 1:58:57 PM: ~DesktopCommon::GetConfigValue: 0x1
1/22/2007 1:58:57 PM: CDesktop::MarkPSTs: 0x0
1/22/2007 1:58:57 PM: CStore::OpenIPMSubtree: 0x0
1/22/2007 1:58:57 PM: ~CStore::OpenIPMSubtree: 0x0
1/22/2007 1:58:57 PM: GetMsgStoresTable: 0x0
1/22/2007 1:58:57 PM:
1/22/2007 1:58:57 PM: Number of Personal Stores: 0
1/22/2007 1:58:57 PM: ~CDesktop::MarkPSTs: 0x0
1/22/2007 1:58:57 PM: MarkPSTs returned: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: DELETEORIGINALITEM = 0
1/22/2007 1:58:57 PM: ~DesktopCommon::GetConfigValue: 0x1
1/22/2007 1:58:57 PM: DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: ENABLEDELETEKEYHOOK = 1
1/22/2007 1:58:57 PM: ~DesktopCommon::GetConfigValue: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetOLConnectionState: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetOutlookApp: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetOutlookApp: 0x0
1/22/2007 1:58:57 PM: Outlook Exchange Connection Mode: 1
1/22/2007 1:58:57 PM: ~CDesktop::GetOLConnectionState: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::PopulateSpecialFolderSet: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::PopulateSpecialFolderSet: 0x0
1/22/2007 1:58:57 PM: DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: USESELFINSTALLFUNCT = 1
1/22/2007 1:58:57 PM: ~DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM:
1/22/2007 1:58:57 PM: Environment:
1/22/2007 1:58:57 PM: Enterprise Vault Client 6.0.0.7400.0 (Lite)
1/22/2007 1:58:57 PM: Microsoft Windows 2003 Server (Build 3790)
1/22/2007 1:58:57 PM: Microsoft Outlook 2003
1/22/2007 1:58:57 PM: CDesktop::GetOLConnectionState: 0x0
1/22/2007 1:58:57 PM: Outlook Exchange Connection Mode: 1
1/22/2007 1:58:57 PM: ~CDesktop::GetOLConnectionState: 0x0
1/22/2007 1:58:57 PM:
1/22/2007 1:58:57 PM: Microsoft Internet Explorer 6.0.3790.0
1/22/2007 1:58:57 PM:
1/22/2007 1:58:57 PM: Contents of Desktop Settings:
1/22/2007 1:58:57 PM: ;MAILBOX; = clarkd
1/22/2007 1:58:57 PM: ;SERVER; = WDC-EXCH01
1/22/2007 1:58:57 PM: ADDSERVERTOINTRANETZONE = wdc-evault.gtlaw.com
1/22/2007 1:58:57 PM: DEFAULTARCHIVEID = 106E4D60803F1C9418BD093A4816258ED1110000WDC-vault.gtlaw.com
1/22/2007 1:58:57 PM: DEFAULTDOUBLECLICKVIEW = 0
1/22/2007 1:58:57 PM: DEFAULTRETENTIONCATEGORYID = 1B980D64A1934AC4B9577CB7568EED69F1b10000WDC-vault.gtlaw.com
1/22/2007 1:58:57 PM: DEFAULTWEBAPPURL = http://wdc-evault.gtlaw.com/EnterpriseVault
1/22/2007 1:58:57 PM: INACTIVITYPERIOD = 30
1/22/2007 1:58:57 PM: INACTIVITYPERIODUNITS = 0
1/22/2007 1:58:57 PM: LARGEITEMSSIZEKB = 5120
1/22/2007 1:58:57 PM: MAILBOXDN = /o=GTLAW/ou=WDC/cn=Recipients/cn=clarkd
1/22/2007 1:58:57 PM: MAILBOXSTATE = 1
1/22/2007 1:58:57 PM: MARKPSTS = 1
1/22/2007 1:58:57 PM: MINAGEPERIOD = 14
1/22/2007 1:58:57 PM: MINAGEPERIODUNITS = 0
1/22/2007 1:58:57 PM: OWAWEBAPPURL = http://wdc-evault.gtlaw.com/EnterpriseVault
1/22/2007 1:58:57 PM: PFINACTIVITYPERIOD = 6
1/22/2007 1:58:57 PM: PFINACTIVITYPERIODUNITS = 2
1/22/2007 1:58:57 PM: PFLARGEITEMSSIZEKB = 10240
1/22/2007 1:58:57 PM: PFMINAGEPERIOD = 2
1/22/2007 1:58:57 PM: PFMINAGEPERIODUNITS = 1
1/22/2007 1:58:57 PM: PFUSELARGEITEMSSIZE = 0
1/22/2007 1:58:57 PM: POLICYENTRYID = 148663E6804CD2D49B104D50BB5095B2C1012700WDC-vault.gtlaw.com
1/22/2007 1:58:57 PM: PSTIMPORTENABLED = 0
1/22/2007 1:58:57 PM: PSTPOLICYENTRYID = 1FEB49D5A246B584FB09F322BB73A759C1012700WDC-vault.gtlaw.com
1/22/2007 1:58:57 PM: SERVERVERSION = 6.03
1/22/2007 1:58:57 PM: SETFORCEFORMRELOAD = 0
1/22/2007 1:58:57 PM: SITEENTRYID = 198F2A075E82C034DB1C1D1657BEA614A1d10000WDC-vault.gtlaw.com
1/22/2007 1:58:57 PM: SYSTEMMAILBOX = EnterpriseVault(WDC-EXCH01)
1/22/2007 1:58:57 PM: USEINACTIVITYPERIOD = 1
1/22/2007 1:58:57 PM: USELARGEITEMSSIZE = 1
1/22/2007 1:58:57 PM: USERSCANDELETEITEMS = 0
1/22/2007 1:58:57 PM: USESELFINSTALLFUNCT = 1
1/22/2007 1:58:57 PM:
1/22/2007 1:58:57 PM: DesktopCommon::IsStructuredArchive: 0x0
1/22/2007 1:58:57 PM: DesktopCommon::OpenStoreOfType: 0x0
1/22/2007 1:58:57 PM: ~DesktopCommon::OpenStoreOfType: 0x0
1/22/2007 1:58:57 PM: DesktopCommon::GetInboxFilterMessage: 0x0
1/22/2007 1:58:57 PM: DesktopCommon::GetCustomPropsObject: 0x0
1/22/2007 1:58:57 PM: ~DesktopCommon::GetCustomPropsObject: 0x0
1/22/2007 1:58:57 PM: ~DesktopCommon::GetInboxFilterMessage: 0x0
1/22/2007 1:58:57 PM: DesktopCommon::GetNamedProperty: 0x0
1/22/2007 1:58:57 PM: ~DesktopCommon::GetNamedProperty: 0x0
1/22/2007 1:58:57 PM: ~DesktopCommon::IsStructuredArchive: 0x0
1/22/2007 1:58:57 PM: Mailbox contains structured archives.
1/22/2007 1:58:57 PM:
1/22/2007 1:58:57 PM: PVHelper::GetOnlineDatabaseList: 0x0
1/22/2007 1:58:57 PM: ~PVHelper::GetOnlineDatabaseList: 0x0
1/22/2007 1:58:57 PM: DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: PSTIMPORTENABLED = 0
1/22/2007 1:58:57 PM: ~DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: ARCHIVEEXPLORERBTNVISIBLE = 0
1/22/2007 1:58:57 PM: ~DesktopCommon::GetConfigValue: 0x1
1/22/2007 1:58:57 PM: DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: EXPIRYREPORTBTNVISIBLE = 0
1/22/2007 1:58:57 PM: ~DesktopCommon::GetConfigValue: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CFilterPageHelper::GetFilterValuesObject: 0x0
1/22/2007 1:58:57 PM: ~CFilterPageHelper::GetFilterValuesObject: 0x0
1/22/2007 1:58:57 PM: PVHelper::Enabled: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: Enabled: false
1/22/2007 1:58:57 PM: ~PVHelper::Enabled: 0x1
1/22/2007 1:58:57 PM: DesktopCommon::CanUseOfflineArchiveExplorer: 0x0
1/22/2007 1:58:57 PM: DesktopCommon::GetConfigValue: 0x0
1/22/2007 1:58:57 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:58:57 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:58:57 PM: ~CDesktop::GetSetting: 0x1
1/22/2007 1:58:57 PM: ARCHIVEEXPLORERBTNVISIBLE = 0
1/22/2007 1:58:57 PM: ~DesktopCommon::GetConfigValue: 0x1
1/22/2007 1:58:57 PM: ~DesktopCommon::CanUseOfflineArchiveExplorer: 0x1
1/22/2007 1:58:57 PM: ~CCommands::InstallCommands: 0x0
1/22/2007 1:58:58 PM: CCommands::FinalConstruct: 0x0
1/22/2007 1:58:58 PM: Connections now on Desktop object: 2
1/22/2007 1:58:58 PM: ~CCommands::FinalConstruct: 0x0
1/22/2007 1:58:58 PM: CDesktopUI::HookExplorersEvents: 0x0
1/22/2007 1:58:58 PM: ~CDesktopUI::HookExplorersEvents: 0x0
1/22/2007 1:59:13 PM: CCommands::DoArchive: 0x0
1/22/2007 1:59:13 PM: CDesktopUI::InSearch: 0x0
1/22/2007 1:59:13 PM: ~CDesktopUI::InSearch: 0x0
1/22/2007 1:59:13 PM: User initiated archive.
1/22/2007 1:59:13 PM: DesktopCommon::IsSearchFolder: 0x0
1/22/2007 1:59:13 PM: ~DesktopCommon::IsSearchFolder: 0x80040102
1/22/2007 1:59:13 PM: DesktopCommon::ConvertFileTimeToISO8601: 0x0
1/22/2007 1:59:13 PM: ~DesktopCommon::ConvertFileTimeToISO8601: 0x0
1/22/2007 1:59:13 PM: CItemMarker::SetArchivedDate: 0x0
1/22/2007 1:59:13 PM: ~CItemMarker::SetArchivedDate: 0x0
1/22/2007 1:59:13 PM: CItemMarker::MarkArchiveMe: 0x0
1/22/2007 1:59:13 PM: Marking for archive: MCAFEE - Unwanted program detected and NOT removed
1/22/2007 1:59:13 PM: CItemMarker::GetCalculatedModifiedDate: 0x0
1/22/2007 1:59:13 PM: ~CItemMarker::GetCalculatedModifiedDate: 0x0
1/22/2007 1:59:13 PM: ~CItemMarker::MarkArchiveMe: 0x0
1/22/2007 1:59:13 PM: CItemMarker::GetFolderPath: 0x0
1/22/2007 1:59:13 PM: ~CItemMarker::GetFolderPath: 0x0
1/22/2007 1:59:13 PM: CCommands::GetHTTPRequestURL: 0x0
1/22/2007 1:59:13 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:59:13 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:59:13 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:59:13 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:59:13 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:59:13 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:59:13 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:59:13 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:59:13 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:59:13 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:59:13 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:59:13 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:59:13 PM: CDesktop::GetSetting: 0x0
1/22/2007 1:59:13 PM: CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:59:13 PM: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
1/22/2007 1:59:13 PM: ~CDesktop::GetSetting: 0x0
1/22/2007 1:59:13 PM: Sending HTTP request: http://wdc-evault.gtlaw.com/EnterpriseVault/clientaction.asp?act=0&fdr=Inbox&dn=/o%3dGTLAW/ou%3dWDC/cn%3dRecipients/cn%3dclarkd&svr=WDC-EXCH01&sid=198F2A075E82C034DB1C1D1657BEA614A1d10000WDC-vault.gtlaw.com&tsp=2007-01-22T18:59:13&pdl=AAAAAAAAMOLGPEHFCMIBLAECLJCABFLIOFPLEBPBABAAIPPBBHBBKAIPLFEFJFFMAKFAKKHLFHKNAAAAAKPDALAEAAAA
1/22/2007 1:59:13 PM: ~CCommands::GetHTTPRequestURL: 0x0
1/22/2007 1:59:13 PM: ::CInternetReconnect
1/22/2007 1:59:13 PM: ::CInternetReconnect - refCount : 0
1/22/2007 1:59:13 PM: ::IsInetOffline
1/22/2007 1:59:13 PM: ~::IsInetOffline
1/22/2007 1:59:13 PM: ~::CInternetReconnect
1/22/2007 1:59:13 PM: CHTTPRequest::Begin: 0x0
1/22/2007 1:59:13 PM: CThreadManager::Add thread THID=2664
1/22/2007 1:59:13 PM: ~CHTTPRequest::Begin: 0x0
1/22/2007 1:59:13 PM: ~CCommands::DoArchive: 0x0
1/22/2007 1:59:13 PM: CHTTPRequest::ThreadMain: 0x0
1/22/2007 1:59:14 PM: HTTP request error: 320 (407)
1/22/2007 1:59:14 PM: Connect failed, unmarking items: 0x80004005
1/22/2007 1:59:14 PM: CHTTPRequest::UnmarkItems: 0x0
1/22/2007 1:59:14 PM: CItemMarker::UndoMarkArchiveMe: 0x0
1/22/2007 1:59:14 PM: Undo mark for archive: MCAFEE - Unwanted program detected and NOT removed
1/22/2007 1:59:14 PM: ~CItemMarker::UndoMarkArchiveMe: 0x0
1/22/2007 1:59:16 PM: ~CHTTPRequest::UnmarkItems: 0x0
1/22/2007 1:59:16 PM: ::~CInternetReconnect
1/22/2007 1:59:16 PM: ::CInternetReconnect - refCount : 0
1/22/2007 1:59:16 PM: ::IsInetOffline
1/22/2007 1:59:16 PM: ~::IsInetOffline
1/22/2007 1:59:16 PM: ~::~CInternetReconnect
1/22/2007 1:59:16 PM: ~CHTTPRequest::ThreadMain: 0x80004005
1/22/2007 1:59:16 PM: CThreadManager::Remove thread THID=2664
1/22/2007 1:59:16 PM: CThreadManager: Last thread removed
1/22/2007 1:59:20 PM: CCommands::DoArchive: 0x0
1/22/2007 1:59:20 PM: CDesktopUI::InSearch: 0x0
1/22/2007 1:59:20 PM: ~CDesktopUI::InSearch: 0x0
1/22/2007 1:59:20 PM: CDesktop::GetOLConnectionState: 0x0
1/22/2007 1:59:20 PM: Outlook Exchange Connection Mode: 1
1/22/2007 1:59:20 PM: ~CDesktop::GetOLConnectionState: 0x0
1/22/2007 1:59:20 PM: Exchange connection state: 1

[Jim_DeLand]

Appears to be an authentication issue. Added the server qdn to the bypass proxy list in IE and now appears to have full functionality within citrix. Thanks for all the input.

-Jim

[Michael_Bilsbor]

Hi,

The clue is in

HTTP request error: 320 (407)

407 -
http://www.checkupdown.com/status/E407.html

Cheers,
mike