Client Driven PST Migration - only doing half the job

[Dave_Lloyd]

Hi experts,

We have deployed EV 6 SP2 and are about to proceed into Pilot phase. However, I am having an issue with client side PST migration.

I enabled my own account as an example, and received the PST migration notification e-mail.
A couple of PST's on my C drive (which I didn't know existed!) have migrated themselves, but the PST's on my home drive (network share) have not.

I believe my client is SP2 also (it was packaged into SMS by our head office overseas) - in the EV information it says EV is 600020000. Interestingly, under user details it has User Mailbox - Error getting the MAPI Property - ref: 8004010f, and the Site Id also shows error - ref: 8004010f.

The contents of the client log are (after a couple of restarts of Outlook):
21/07/2006 02:19:07.182: Log file created (level 1).
21/07/2006 02:19:07.184: PST profile entry for - G:\NewBuild\Outlook\archive2004.pst, will not be removed (File Attribs 0x00000020)
21/07/2006 02:19:07.187: PST profile entry for - G:\NewBuild\Outlook\Archive2005.pst, will not be removed (File Attribs 0x00000020)
21/07/2006 02:19:07.190: PST profile entry for - G:\NewBuild\Outlook\DiscussionGroup2005.pst, will not be removed (File Attribs 0x00000020)
21/07/2006 02:19:07.194: PST profile entry for - G:\NewBuild\Outlook\Currentarchive.pst, will not be removed (File Attribs 0x00000020)
21/07/2006 02:19:07.197: PST profile entry for - G:\NewBuild\Outlook\CurrentYear.pst, will not be removed (File Attribs 0x00000020)
21/07/2006 02:19:07.199: PST profile entry for - G:\NewBuild\Outlook\Projects.pst, will not be removed (File Attribs 0x00000020)
21/07/2006 02:19:07.281:
21/07/2006 02:19:07.393: Outlook cached Exchange mode detected
21/07/2006 02:19:07.397:
21/07/2006 02:19:07.397: Environment:
21/07/2006 02:19:07.397: Enterprise Vault Client 6.0.2.7791.0 (Full)
21/07/2006 02:19:07.397: Microsoft Windows XP Professional Service Pack 2 (Build 2600)
21/07/2006 02:19:07.397: Microsoft Outlook 2003
21/07/2006 02:19:07.397:
21/07/2006 02:19:07.398: Microsoft Internet Explorer 6.0.2900.2180
21/07/2006 02:19:07.398:
21/07/2006 02:19:07.398: Contents of Desktop Settings:
21/07/2006 02:19:07.398: ;SERVER; = ExchangeServerName
21/07/2006 02:19:07.398: ARCHIVEBTNVISIBLE = 0
21/07/2006 02:19:07.398: ARCHIVEEXPLORERBTNVISIBLE = 1
21/07/2006 02:19:07.398: DEFAULTARCHIVEID = 19F85FB316951394A9670C135906485D31110000VAULT
21/07/2006 02:19:07.399: DEFAULTDOUBLECLICKVIEW = 0
21/07/2006 02:19:07.399: DEFAULTRETENTIONCATEGORYID = 10C308E098C7D6044830C10EE34544AA31b10000VAULT
21/07/2006 02:19:07.399: DEFAULTWEBAPPURL = http://EVAULT/EnterpriseVault
21/07/2006 02:19:07.399: DELETEBTNVISIBLE = 0
21/07/2006 02:19:07.399: INACTIVITYPERIOD = 2
21/07/2006 02:19:07.400: INACTIVITYPERIODUNITS = 2
21/07/2006 02:19:07.400: LARGEITEMSSIZEKB = 10240
21/07/2006 02:19:07.400: MAILBOXDN = OrgName\Mailbox
21/07/2006 02:19:07.400: MAILBOXSTATE = 1
21/07/2006 02:19:07.400: MARKPSTS = 1
21/07/2006 02:19:07.400: MESSAGEPROPERTIESVISIBLE = 0
21/07/2006 02:19:07.400: MINAGEPERIOD = 2
21/07/2006 02:19:07.401: MINAGEPERIODUNITS = 2
21/07/2006 02:19:07.401: NOPSTDEPENDENCY = 1
21/07/2006 02:19:07.401: OVDOWNLOADFOLDERBTNVISIBLE = 0
21/07/2006 02:19:07.401: OVOPTIONSVISIBLE = 0
21/07/2006 02:19:07.401: OVPRIORITIZEDOWNLOADBTNVISIBLE = 0
21/07/2006 02:19:07.401: OWAWEBAPPURL = http://EVAULT/EnterpriseVault
21/07/2006 02:19:07.402: PFINACTIVITYPERIOD = 6
21/07/2006 02:19:07.402: PFINACTIVITYPERIODUNITS = 2
21/07/2006 02:19:07.402: PFLARGEITEMSSIZEKB = 10240
21/07/2006 02:19:07.402: PFMINAGEPERIOD = 2
21/07/2006 02:19:07.402: PFMINAGEPERIODUNITS = 1
21/07/2006 02:19:07.403: PFUSELARGEITEMSSIZE = 0
21/07/2006 02:19:07.403: POLICYENTRYID = 1967709BB1FA68E4CBC595F61045DC8B71012700VAULT
21/07/2006 02:19:07.403: PSTIMPORTENABLED = 1
21/07/2006 02:19:07.403: PSTPOLICYENTRYID = 1459CBB32FCF5E44596FBAB8996ED96F31012700VAULT
21/07/2006 02:19:07.403: REMOVEPSTENTRIES = 7
21/07/2006 02:19:07.403: SERVERVERSION = 6.02
21/07/2006 02:19:07.404: SITEENTRYID = 16FF7FEF785703243AC65C8136CC4E69A1d10000VAULT
21/07/2006 02:19:07.404: SYSTEMMAILBOX = VaultMailbox
21/07/2006 02:19:07.404: USEINACTIVITYPERIOD = 1
21/07/2006 02:19:07.404: USELARGEITEMSSIZE = 0
21/07/2006 02:19:07.404: USERSCANDELETEITEMS = 0
21/07/2006 02:19:07.404:
21/07/2006 02:19:07.425: Mailbox contains structured archives.
21/07/2006 02:19:07.425:
21/07/2006 02:19:07.452: Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005
21/07/2006 02:19:07.454: Enabled: false
21/07/2006 02:19:07.478:
21/07/2006 02:19:07.478: PST Importer started.
21/07/2006 02:19:07.478:
21/07/2006 02:19:07.718: Found 'DEFAULTARCHIVEID' from DesktopSettings '19F85FB316951394A9670C135906485D31110000VAULT'
21/07/2006 02:19:20.519: Exchange connection state: 9
21/07/2006 02:20:10.260: HttpQueryInfo text is 'OK' status code is '200'
21/07/2006 02:20:10.313: HttpQueryInfo text is 'OK' status code is '200'
21/07/2006 02:20:10.314: PSTIncludeDeletedItems = 1
21/07/2006 02:20:10.315: PSTExpandOfflineVault = 0
21/07/2006 02:20:10.315: PSTSearchRestricted = 0
21/07/2006 02:20:10.315: PSTIncludeShortcuts = 1
21/07/2006 02:20:10.315: PSTMaxPSTChunkSize = 10000
21/07/2006 02:20:10.315: MaxPSTPasswordRetries = 3
21/07/2006 02:35:17.650: Exchange connection state: 9
21/07/2006 02:47:33.454: Exchange connection state: 9

There seems to be no activity on the EV server for over 30 minutes since I restart the PST migrator task.
I thought the PST on Network drive issue is resoved with SP2?

thanks for any guidance
dave

[Dave_Lloyd]

I've copied another PST to my C drive and added it into Outlook - and restarted Outlook. I see noe the PST gets marked which I assume is a good sign.

21/07/2006 03:00:31.920: PST profile entry for - G:\NewBuild\Outlook\Projects.pst, will not be removed (File Attribs 0x00000020)
21/07/2006 03:00:32.206:
21/07/2006 03:00:32.780: Successfully marked PST: DiscussionGroup2004

I wait and see if it migrates.

thanks
Dave

[Dave_Lloyd]

I've turned logging upto full on my client. Now I need to know why the PST's aren't ready?

21/07/2006 03:32:33.456: CPSTImporter::LocatePSTFileInProfile: 0x0
21/07/2006 03:32:33.456: Found 7 PSTs in current MAPI profile
21/07/2006 03:32:33.456: Found PST in profile: G:\NewBuild\Outlook\CurrentYear.pst
21/07/2006 03:32:33.457: CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.457: ~CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.457: Found PST in profile: G:\NewBuild\Outlook\Projects.pst
21/07/2006 03:32:33.457: CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.458: ~CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.458: Found PST in profile: G:\NewBuild\Outlook\Currentarchive.pst
21/07/2006 03:32:33.458: CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.458: ~CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.459: Found PST in profile: G:\NewBuild\Outlook\DiscussionGroup2005.pst
21/07/2006 03:32:33.459: CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.459: ~CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.459: Found PST in profile: G:\NewBuild\Outlook\Archive2005.pst
21/07/2006 03:32:33.460: CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.460: ~CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.460: Found PST in profile: G:\NewBuild\Outlook\archive2004.pst
21/07/2006 03:32:33.460: CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.461: ~CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.461: Found PST in profile: C:\Local\DiscussionGroup2004.pst
21/07/2006 03:32:33.461: CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.461: ~CDesktopCommon::EscapeXPathQuery: 0x0
21/07/2006 03:32:33.462: None of the PSTs in the current MAPI profile are ready for migration
21/07/2006 03:32:33.462: ~CPSTImporter::LocatePSTFileInProfile: 0x1
21/07/2006 03:32:33.462: CPSTImporter::LocatePSTFileOnDisk: 0x0
21/07/2006 03:32:33.463: No PSTs in server list are ready for client-side migration
21/07/2006 03:32:33.463: ~CPSTImporter::LocatePSTFileOnDisk: 0x0
21/07/2006 03:32:33.463: PST Importer sleeping for 60 minutes (there is no work to do)

[Dave_Lloyd]

After copying the directions here: http://forums.veritas.com/discussions/thread.jspa?messageID=4415160庸

the PST on the C drive have been archived to vault. But the one in my home drive on the network resolutely refuse.
Has anyone got this working?

thanks
Dave

[TonySterling · Accepted solution]

You can either wait for sp3 or request a hotfix from SYMC for you EV client. That will allow the Client to mark the pst on the home drive for migration.

Cheers,

[Dave_Lloyd]

Symantec Support have indicated that the issue is around the fact we use DFS to map our drives. I spoke with 2 different engineers and got 2 different answers as to whether this is fixed in SP3 or not.
It also seems SP3 has to restart the QA process but is still due for the end of the month release. I think early August is more likley personally.

[bob_cratchet_2]

Of course, they may say that this is unsupported.. If Microsoft won't support it, perhaps no-one should!!



http://support.microsoft.com/kb/297019/

[Dave_Lloyd]

SP3 has fixed the issue :)

I upgraded the server a few hours ago, and installed one client to test and sure enough it's now migrating the PSTs. Within the client log, the drive letter mapping now gets resolved to a UNC.

Only thing I had to do was clear that flag in the registry again.

cheers
Dave

[Faxson]

Hi,

Does anyone know where ths link above (in Dave Lloyd's third post) points to?  I am having this exact same problem and the new forum structure means I can't follow the link.

Thanks.

Ben Jackson
..

[TonySterling]

my guess is maybe this:
http://seer.entsupport.symantec.com/docs/321137.htm

or this
http://seer.entsupport.symantec.com/docs/303487.htm