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Veritas.com
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Could not access Exchange Server. The dispenser will queue the current item and sleep for 60 seconds.

dineshnegi
Level 5

‎02-03-2013 07:11 PM

Hi Team,

I am continuosly getting below event ID.Any solution for this. EV 10.0.1

 

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          4/02/2013 1:00:00 PM
Event ID:      3419
Task Category: Archive Task
Level:         Warning

Description: Could not access Exchange Server. The dispenser will queue the current item and sleep for 60 seconds.

 

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5 REPLIES 5

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

‎02-03-2013 08:54 PM

Can you share what version of Exchange?  Also, are there any other events in the EV application log?

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dineshnegi
Level 5

‎02-03-2013 09:31 PM

Exchange Ex2010 14.2

===============================================

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          4/02/2013 12:59:57 PM
Event ID:      2217
Task Category: Archive Task
Level:         Information
Keywords:      Classic
User:          N/A
Description:Message dispenser will resume processing

Task: Exchange Mailbox Archiving Task for MBX01 

================================================

 

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JesusWept3
Level 6
Partner Accredited Certified

‎02-03-2013 09:57 PM

You'll need to get a DTrace and check the event logs for that exchange servers CAS server My best bet is that the throttling policy hasn't been applied and that the evadmin is having its connection terminated for spending too much time in CAS
https://www.linkedin.com/in/alex-allen-turl-07370146
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dineshnegi
Level 5

‎02-03-2013 11:27 PM

I have checked D trace everything looks ok
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dineshnegi
Level 5

‎02-03-2013 11:29 PM

one more error getting but i dont its related to this. Log Name: Symantec Enterprise Vault Source: Accelerator Service Processor Date: 4/02/2013 6:16:04 PM Event ID: 158 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ANZ-EV01.anz.corp.local Description: APP AS - Customer ID: -1 - Error in customers synchronising thread. System.Data.SqlClient.SqlException: A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.) at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParserStateObject.WriteSni() at System.Data.SqlClient.TdsParserStateObject.WritePacket(Byte flushMode) at System.Data.SqlClient.TdsParserStateObject.ExecuteFlush() at System.Data.SqlClient.TdsParser.TdsExecuteRPC(_SqlRPC[] rpcArray, Int32 timeout, Boolean inSchema, SqlNotificationRequest notificationRequest, TdsParserStateObject stateObj, Boolean isCommandProc) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method) at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior) at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior) at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior) at System.Data.Common.DbDataAdapter.Fill(DataTable[] dataTables, Int32 startRecord, Int32 maxRecords, IDbCommand command, CommandBehavior behavior) at System.Data.Common.DbDataAdapter.Fill(DataTable dataTable) at KVS.Accelerator.Configuration.Customer.GetCustomerDS(Int32 CustomerID, String VirtualDirectory, String Version, Int32 ServerID, CustomerState State) at KVS.Accelerator.Configuration.Customer.GetCustomerDS(Int32 CustomerID) at KVS.Accelerator.Common.TasksModuleInfo.DoUpdateCustomer() at KVS.Accelerator.Common.TasksModuleInfo.UpdateCustomer() Event Xml: 158 2 0 0x80000000000000 3540594 Symantec Enterprise Vault ANZ-EV01.anz.corp.local APP AS - Customer ID: -1 - Error in customers synchronising thread. System.Data.SqlClient.SqlException: A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.) at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParserStateObject.WriteSni() at System.Data.SqlClient.TdsParserStateObject.WritePacket(Byte flushMode) at System.Data.SqlClient.TdsParserStateObject.ExecuteFlush()
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