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Enterprise V10.0.4 Indexing services Start then Stop

Johnathan1234
Level 2

Hi All

Two of my Vault servers are now experiencing this issue where the Servie starts but stop 20 seconds later.

I have tried the following with no luck

https://www.veritas.com/support/en_US.html?profileURL=https%3A%2F%2Fvam-profile.veritas.com%2FVAMSSO...

Below is the DTrace


[Opened: 2018/04/19 10:11:13]

VAC trace entry info
Trace category:
Mailbox archiving issues (Exchange)

Title:
Indexing Issues

Case description:

Start time:
19/04/2018 10:11:12

Running time:
10 Minutes

Maximum log size:
500 MB
-----


Windows version: 6.1.7601 (Windows Server 2008 R2, Service Pack 1)

Time zone: GMT Daylight Time
Time difference to UTC: +1:00

-----

Enabled Trace options

Id Name Detail Include Events
2 - AgentClientBroker Verbose Yes
5 - ArchiveTask Verbose Yes
15 - dllhost Verbose Yes
20 - EVArchivingReportGenerator Verbose Yes
30 - EVExchangeWebServicesProxy Verbose Yes
98 - StorageArchive Verbose Yes
108 - w3wp Verbose Yes

-----


Display Filter:
Include strings:
EV-
EV:
EV~

Exclude strings:
DBFramework
DirectoryConnection
-----

Current File Rollover Settings: 100Mb

-----


Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Monitoring debug output from processes running in the current Terminal Services session

20 10:11:26.742 [8940] (EVIndexAdminService) <9592> EV~W |Event ID: 41395 Enterprise Vault will now create the indexing metadata. The Indexing service will be unavailable until the metadata has been created. The creation will begin immediately and may take some time to complete. See the documentation for further details.
58 10:11:29.473 [8940] (EVIndexAdminService) <9592> EV~E |Event ID: 41293 An unexpected error has occurred.|Error Summary: Indexing Service start up error |Error Details: The exception [rights-execute] was thrown. |Reference: ServiceBaseEx::Run |Stack Trace: at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.ReThrowAsTypedFaultExceptionIfAppropriate(FaultException faultEx)| at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.Invoke[TResult](Expression`1 method, String server)| at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.Invoke[TResult](Expression`1 method)| at Symantec.EnterpriseVault.Indexing.Common.IndexingWCFProxy`1.Invoke[TResult](Expression`1 method)| at Symantec.EnterpriseVault.Indexing.IndexingEngine.Index EngineProxy.RepositoryListXml()| at Symantec.EnterpriseVault.Indexing.IndexingEngine.Index EngineIndexingEngine.GetIndexVolumeNames(Boolean filterInvalidNames)| at Symantec.EnterpriseVault.Indexing.Admin.IVMetadataSync.PerformSync(String metadataPath, Boolean isCompleteSync)| at Symantec.EnterpriseVault.Indexing.Admin.IndexingEngineMonitor.PerformIVMetadataSynchronization(IndexAdminService indexAdminservice)| at KVS.EnterpriseVault.Common.ServiceBaseEx.ContinueOrAbortStartup(Action action)| at Symantec.EnterpriseVault.Indexing.Admin.IndexAdminService.OnPerformStartup(Boolean HotRestart)| at KVS.EnterpriseVault.Common.ServiceBaseEx.Run()
63 10:11:39.082 [8940] (EVIndexAdminService) <9592> EV~I |Event ID: 41298 The Indexing Service has stopped (10.0.4.1189).

2 REPLIES 2

Dogan_Akyildiz
Level 2
Partner Accredited

Hi,

 

You can check link below, it will reinstall indexing engine make sure you didn't missed any step.

https://www.veritas.com/support/en_US/article.100037911

Hi

I have run through this KB and still no luck

An error occured while trying to start indexing engine.
Further error details include: '&lt;exception time="47" date="1524475580" id="SERVICE_COMMAND" function="Enterprise Vault_load" fid="50" name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='Index Volume-broker-status']/scope/scope/function[@name='Index Volume-broker-command']/scope/scope///exception[@id='SERVICE_COMMAND']" xmlns="urn:/Index Engine/objects"&gt;An invalid run or command node was provided. &lt;/exception&gt;'.

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.4.0&build=10.0.4.1189&error...