Deleting Items using Enterprise Vault Browser

[Ray_Hasham]

Hi Guys,

We migrated a PST (accoring to the owner information) for a user. Turns out the user was the last person to have accessed it however he is not the owner and would like the the items deleted from his archive.

There are about 4000 items and the best way to delete these items (as far as I am aware) is by using Enterprise Vault Browser - Search for the Items, select the items, select  'Delete from Vault'.

When I do this, about 45 items got deleted, the rest displayed an error "Deleteion not permitted", however if I search for these items using the client extention (Advanced Search) and delete them individually, I am able to delete them.

I have ensure that the retention category allows users to delete items.

Please help.

Thanks,

Ray

[MichelZ]

Could you try in Archive Explorer?

[Ray_Hasham]

I can also delete from Archive Explorer. But I have to retrieve the item by double clicking on it and then delete. I would like to select a number of messages and delete them.

Thanks.

[MichelZ]

Doesn't right-clicking work?

[Ray_Hasham]

Nope. All I get is Open, Display Options and Refresh. All the rest are greyed out.

[MichelZ]

Ray

Which EV Version do you have?
This might be the same problem as described in:
http://seer.entsupport.symantec.com/docs/325185.htm

I believe it could be that browser search behaves the same.

Cheers

[Ray_Hasham]

We are using Version 8 SP 2.

Thanks.

[TonySterling · Accepted solution]

When the PST was imported did they it go under it's own folder structure?  If yes I believe you can use Export Archive to remove only the the items under that folder structure and delete them from the archive.

[Ray_Hasham]

Thanks! That worked a treat. Thank you both once again.