EV 12.1.1 Move archive blocked in step 3

[GrégoryRabillon]

Hello,

We are in the process of migrating archives from one server to another and we are stuck for some archives.

We did a dtrace log on evmovearchivetask.exe and we have the following error :

EV-H {ShortcutUpdatePhase.SynchronizeMailbox} Exception: Failed to synchronize the destination mailbox's archive folder IDs. Reason: Failed to synchronize mailbox for move archive - HRESULT [0x80040d14] Info:Error occurred while trying to synchronize the destination mailbox. Diag: Type:KVS.EnterpriseVault.MoveArchiveTask.StampExchMbxFolderIDsException ST: at KVS.EnterpriseVault.MoveArchiveTask.ShortcutUpdatePhase.SynchMbxToStampArchiveFolderIds(String legacyMbxDN, Int64 exchServerIdentity)| at KVS.EnterpriseVault.MoveArchiveTask.ShortcutUpdatePhase.SynchronizeMailbox(String computerName) Inner:System.Runtime.InteropServices.COMException (0x80040D14): Failed to synchronize mailbox for move archive - HRESULT [0x80040d14]| at KVS.EnterpriseVault.ExchangePolicySync.AgentSyncHelper.SynchronizeMailboxForMoveArchive(String strLegacyMbxDN, String strAdMbxDN, String strMsgStoreDN)| at KVS.EnterpriseVault.MoveArchiveTask.ShortcutUpdatePhase.SynchMbxToStampArchiveFolderIds(String legacyMbxDN, Int64 exchServerIdentity)
3383 10:20:30.595 [44380] (EVMoveArchiveTask) <50784>

Both servers are the same directory and in the same site. we are in version 12.1.1

Thanks

Grégory

[VirgilDobos]

Hi there,

The shortcut update is normally time-consuming as it involves rebuilding the shortcuts in the user's mailbox. By the way, this only happens when the archiving task runs, either manually or by schedule. 

Have a look at this post as well: https://vox.veritas.com/t5/Enterprise-Vault/EV-9-0-SP2-Move-Archive-Step-3-Updating-Shortcuts/td-p/4...