The tasks start when you right click and start them, (from the EV Console) but they fail within 2 minutes or less. We have no problem with the task for the Ex 2007 server, but both tasks for the Ex 2003 servers have the task failing issue.
We sent a complete dtrace log to Sym tech sup. Not sure if these are the relevant portions, but here are a few snipits that contain the words error and/or fail.
BTW, there are no errors in the Windows log files when this happens. We get a Microsoft dialogue box when we log into the server that says ArchiveTask.exe has failed.
Also, Sym Tech Supt escalated to Micosoft (in a joint call,) but Microsoft wouldn't help us because they said Outlook and the Exch System Mgr are both installed on the EV server and they don't support situations where they are both installed on the same server.
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7287 14:44:27.252 [5988] (RetrievalTask) <2168> EV:M CSavesetOnIStg::get_ContentHandlingName
7288 14:44:27.252 [5988] (RetrievalTask) <2168> EV:M CSavesetOnIStg::ReadStreamedPropertyBin
7289 14:44:27.252 [5988] (RetrievalTask) <2168> EV:H CSavesetOnIStg::ReadStreamedPropertyBin _com_error exception reading streamed property.|Property Name: CHGuid|hr=%1 could not be found. [0x80030002]
7290 14:44:27.252 [5988] (RetrievalTask) <2168> EV:M CSavesetOnIStg::ReadStreamedPropertyBin (Exit). hr=%1 could not be found. [0x80030002]
7291 14:44:27.252 [5988] (RetrievalTask) <2168> EV:M CSavesetOnIStg::get_ContentHandlingName (Exit). hr=False [0x1]
7292 14:44:27.252 [5988] (RetrievalTask) <2168> EV:M CSavesetOnIStg::get_ContentHandlingName (Exit). hr=False [0x1]
6157 14:42:05.242 [5988] (RetrievalTask) <7040> EV:H :CRestorationAgent::UpdateShoppingBasket() |Retrieved the shopping service computer name = "mailvault" |
6158 14:42:05.242 [5988] (RetrievalTask) <7040> EV:H :CRestorationAgent::UpdateShoppingBasket() |Setting up the DCOM parameters |
6159 14:42:05.258 [5988] (RetrievalTask) <7040> EV:H :CRestorationAgent::UpdateShoppingBasket() |Calling RestorationComplete with the TransactionId = "IHS\xec97332\20070727143934355\1", and the SavesetId = "509000000000000~200610172022590000~0~727CE10F57DB487AB5A2D78A76C522E" |
6160 14:42:05.258 [8056] (ShoppingService) <3620> EV:H Failed to find the following basket description:| Shopper: IHS\SVC_IHS_EVault| BasketID: 20070727143934355 |
6161 14:42:05.258 [8056] (ShoppingService) <3620> EV:L Failed to update the restoration status of a restoring item because the basket has been deleted. |
6162 14:42:05.258 [5988] (RetrievalTask) <7040> EV:H :CRestorationAgent::UpdateShoppingBasket() |Exiting routine successfully |
6163 14:42:05.258 [5988] (RetrievalTask) <7040> EV:L CQueue::~CQueue (Entry) |
6680 14:43:34.504 [5988] (RetrievalTask) <3608> EV:H :CRestorationAgent::UpdateShoppingBasket() |Setting up the DCOM parameters |
6681 14:43:34.504 [5988] (RetrievalTask) <3608> EV:H :CRestorationAgent::UpdateShoppingBasket() |Calling RestorationComplete with the TransactionId = "IHS\xec97332\20070727144328582\1", and the SavesetId = "831000000000000~200610201805270000~0~B115AD611805461D9125EBB0518BE29" |
6682 14:43:34.504 [8056] (ShoppingService) <5728> EV:H Failed to find the following basket description:| Shopper: IHS\SVC_IHS_EVault| BasketID: 20070727144328582 |
6683 14:43:34.504 [8056] (ShoppingService) <5728> EV:L Failed to update the restoration status of a restoring item because the basket has been deleted. |
6684 14:43:34.504 [5988] (RetrievalTask) <3608> EV:H :CRestorationAgent::UpdateShoppingBasket() |Exiting routine successfully |
6685 14:43:34.504 [5988] (RetrievalTask) <3608> EV:L CQueue::~CQueue (Entry) |