EV10 MMC keeps crashing when clicking on Vault Store Groups > Store Groups > Mailbox

[LIM1]

Hi,

I hope can someone help me. MMC keep crashing when everytime I click on the Mailbox.

However, I can click on the public folder and load the partition without problem. But i just cannot load the partition in the mailbox.

current EV version 10.0.3.1090.

Thanks

W

[ChrisLangevin]

First step is a dtrace of the mmc process ("set mmc v" command in your dtrace window) while it's happening. Ideally you'd get a dtrace of mmc when it crashes on the Mailbox one and then another dtrace of mmc when it works fine on the Public Folder one. Then you can compare the two traces and see where they diverge. Post both traces here if you want help.

--Chris

[LIM1]

Hi Chris,

This is what i get from the crash mailbox

Windows version: 6.1.7601 (Windows Server 2008 R2, Service Pack 1)

Time zone: GMT Daylight Time
Time difference to UTC: +1:00

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Enabled Trace options

Id    Name                                     Detail     Include Events
79  - mmc                                      Verbose    Yes        

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Display Filter:
  Include strings:
    EV-
    EV:
    EV~

  Exclude strings:
    DBFramework
    DirectoryConnection
-----

Current File Rollover Settings: 100Mb

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Running in Terminal Services session...
  Monitoring debug output from processes running in the console session
  Monitoring debug output from processes running in the current Terminal Services session

44 14:00:03.004  [976] (mmc) <1992> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
45 14:00:03.019  [976] (mmc) <1992> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
46 14:00:03.035  [976] (mmc) <1992> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]
47 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionEntryId) = [13FAE46F2342D724B943BECDA1426C8261q10000ldnevsite], hr = [Success  (0)]
48 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(VaultStoreEntryId) = [1B65FF77A78E9DD4BAB2939F40D52AAB31210000ldnevsite], hr = [Success  (0)]
49 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionRootPath) = [\\ldnisn.uk.total.com\EVStorage\Mailbox\Ptn1], hr = [Success  (0)]
50 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(HSMType) = [1], hr = [Success  (0)]
51 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(OverrideRetentionPeriod) = [0], hr = [Success  (0)]
52 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceLevelSharing) = [0], hr = [Success  (0)]
53 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeleteProtected) = [0], hr = [Success  (0)]
54 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ReadOnlyMedia) = [0], hr = [Success  (0)]
55 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(WriteOnceMedia) = [0], hr = [Success  (0)]
56 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(OfflineDays) = [0], hr = [Success  (0)]
57 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(FileWatchCheckUserInfo) = [0], hr = [Success  (0)]
58 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceType) = [0], hr = [Success  (0)]
59 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StagingRootPath) = [], hr = [Success  (0)]
60 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(IPAddressList) = [], hr = [Success  (0)]
61 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ReplicaIPAddressList) = [], hr = [Success  (0)]
62 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(PartitionStatus) = [1], hr = [Success  (0)]
63 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionName) = [Mailbox Ptn1], hr = [Success  (0)]
64 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionDescription) = [Partition of Vault Store Mailbox], hr = [Success  (0)]
65 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeCreated) = [05/06/2007 12:53:06], hr = [Success  (0)]
66 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeOpened) = [05/06/2007 12:53:07], hr = [Success  (0)]
67 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeClosed) = [14/04/2008 16:08:55], hr = [Success  (0)]
68 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CollectionStartTime) = [10:00], hr = [Success  (0)]
69 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CollectionStopTime) = [16:00], hr = [Success  (0)]
70 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToCollectAlways) = [10], hr = [Success  (0)]
71 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToCollectAlwaysUnits) = [0], hr = [Success  (0)]
72 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_DATETIME(ScanStartDateTime) = [30/12/1899 00:00:00], hr = [False (0x1)]
73 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_DATETIME(ScanEndDateTime) = [30/12/1899 00:00:00], hr = [False (0x1)]
74 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_DATETIME(ScanLastProcessedDateTime) = [30/12/1899 00:00:00], hr = [False (0x1)]
75 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ScanSecureItems) = [0], hr = [Success  (0)]
76 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ScanUnsecureLocalItems) = [0], hr = [Success  (0)]
77 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ScanUnsecureLocalSISParts) = [0], hr = [Success  (0)]
78 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ScanUnsecureRemoteSISParts) = [0], hr = [Success  (0)]
79 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToDeleteTempRecalls) = [1], hr = [Success  (0)]
80 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(MaxCollectionSize) = [10], hr = [Success  (0)]
81 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(Migrate) = [0], hr = [Success  (0)]
82 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToMigrate) = [1], hr = [Success  (0)]
83 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToMigrateUnits) = [3], hr = [Success  (0)]
84 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToDeletePrimary) = [1], hr = [Success  (0)]
85 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToDeletePrimaryUnits) = [1], hr = [Success  (0)]
86 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SecondaryLocation) = [], hr = [False (0x1)]
87 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AccountName) = [], hr = [Success  (0)]
88 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverOrder) = [0], hr = [Success  (0)]
89 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverType) = [0], hr = [Success  (0)]
90 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverVolData) = [0], hr = [False (0x1)]
91 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverVolSizeUnit) = [0], hr = [False (0x1)]
92 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverTimeData) = [0], hr = [False (0x1)]
93 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverTimeAfterUnit) = [0], hr = [False (0x1)]
94 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(BlockLevelSharing) = [0], hr = [Success  (0)]
95 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceCompression) = [0], hr = [Success  (0)]
96 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ExtendableRetention) = [0], hr = [Success  (0)]
97 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(RemotePartitionRootPath) = [\\ldnisn.uk.total.com\EVStorage\Mailbox\Ptn1], hr = [Success  (0)]
98 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(PartitionScanInterval) = [60], hr = [Success  (0)]
99 14:00:03.035  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(UseSecurePartitionNotification) = [0], hr = [Success  (0)]
101 14:00:03.035  [976] (mmc) <1992> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
102 14:00:03.035  [976] (mmc) <1992> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
103 14:00:03.066  [976] (mmc) <1992> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]
105 14:00:03.066  [976] (mmc) <1992> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
106 14:00:03.066  [976] (mmc) <1992> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
107 14:00:03.097  [976] (mmc) <1992> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]
108 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionEntryId) = [1279B6457BEC6884B82FA5C6C4175FE241q10000ldnevsite], hr = [Success  (0)]
109 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(VaultStoreEntryId) = [1B65FF77A78E9DD4BAB2939F40D52AAB31210000ldnevsite], hr = [Success  (0)]
110 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionRootPath) = [\\ldnisn.uk.total.com\EVStorage\Mailbox\Ptn2], hr = [Success  (0)]
111 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(HSMType) = [1], hr = [Success  (0)]
112 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(OverrideRetentionPeriod) = [0], hr = [Success  (0)]
113 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceLevelSharing) = [0], hr = [Success  (0)]
114 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeleteProtected) = [0], hr = [Success  (0)]
115 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ReadOnlyMedia) = [0], hr = [Success  (0)]
116 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(WriteOnceMedia) = [0], hr = [Success  (0)]
117 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(OfflineDays) = [0], hr = [Success  (0)]
118 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(FileWatchCheckUserInfo) = [0], hr = [Success  (0)]
119 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceType) = [0], hr = [Success  (0)]
120 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StagingRootPath) = [], hr = [Success  (0)]
121 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(IPAddressList) = [], hr = [Success  (0)]
122 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ReplicaIPAddressList) = [], hr = [Success  (0)]
123 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(PartitionStatus) = [1], hr = [Success  (0)]
124 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionName) = [Mailbox Ptn2], hr = [Success  (0)]
125 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionDescription) = [Partition of Vault Store Mailbox], hr = [Success  (0)]
126 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeCreated) = [14/04/2008 16:10:40], hr = [Success  (0)]
127 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeOpened) = [14/04/2008 16:10:40], hr = [Success  (0)]
128 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeClosed) = [12/05/2011 07:05:46], hr = [Success  (0)]
129 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CollectionStartTime) = [10:00], hr = [Success  (0)]
130 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CollectionStopTime) = [16:00], hr = [Success  (0)]
131 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToCollectAlways) = [10], hr = [Success  (0)]
132 14:00:03.097  [976] (mmc) <1992> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToCollectAlwaysUnits) = [0], hr = [Success  (0)]

[LIM1]

Hi Chris,

I only have 4 partition in the mailbox. However, the trace log till ptn2 and end trace. I think thats where is hang.

Thanks.

1027 14:06:49.764  [1744] (mmc) <7756> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]
1028 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionEntryId) = [13FAE46F2342D724B943BECDA1426C8261q10000ldnevsite], hr = [Success  (0)]
1029 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(VaultStoreEntryId) = [1B65FF77A78E9DD4BAB2939F40D52AAB31210000ldnevsite], hr = [Success  (0)]
1030 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionRootPath) = [\\ldnisn.uk.tt.com\EVStorage\Mailbox\Ptn1], hr = [Success  (0)]
1031 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(HSMType) = [1], hr = [Success  (0)]
1032 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(OverrideRetentionPeriod) = [0], hr = [Success  (0)]
1033 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceLevelSharing) = [0], hr = [Success  (0)]
1034 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeleteProtected) = [0], hr = [Success  (0)]
1035 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ReadOnlyMedia) = [0], hr = [Success  (0)]
1036 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(WriteOnceMedia) = [0], hr = [Success  (0)]
1037 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(OfflineDays) = [0], hr = [Success  (0)]
1038 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(FileWatchCheckUserInfo) = [0], hr = [Success  (0)]
1039 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceType) = [0], hr = [Success  (0)]
1040 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StagingRootPath) = [], hr = [Success  (0)]
1041 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(IPAddressList) = [], hr = [Success  (0)]
1042 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ReplicaIPAddressList) = [], hr = [Success  (0)]
1043 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(PartitionStatus) = [1], hr = [Success  (0)]
1044 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionName) = [Mailbox Ptn1], hr = [Success  (0)]
1045 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionDescription) = [Partition of Vault Store Mailbox], hr = [Success  (0)]
1046 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeCreated) = [05/06/2007 12:53:06], hr = [Success  (0)]
1047 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeOpened) = [05/06/2007 12:53:07], hr = [Success  (0)]
1048 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeClosed) = [14/04/2008 16:08:55], hr = [Success  (0)]
1049 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CollectionStartTime) = [10:00], hr = [Success  (0)]
1050 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CollectionStopTime) = [16:00], hr = [Success  (0)]
1051 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToCollectAlways) = [10], hr = [Success  (0)]
1052 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToCollectAlwaysUnits) = [0], hr = [Success  (0)]
1053 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_DATETIME(ScanStartDateTime) = [30/12/1899 00:00:00], hr = [False (0x1)]
1054 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_DATETIME(ScanEndDateTime) = [30/12/1899 00:00:00], hr = [False (0x1)]
1055 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_DATETIME(ScanLastProcessedDateTime) = [30/12/1899 00:00:00], hr = [False (0x1)]
1056 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ScanSecureItems) = [0], hr = [Success  (0)]
1057 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ScanUnsecureLocalItems) = [0], hr = [Success  (0)]
1058 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ScanUnsecureLocalSISParts) = [0], hr = [Success  (0)]
1059 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ScanUnsecureRemoteSISParts) = [0], hr = [Success  (0)]
1060 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToDeleteTempRecalls) = [1], hr = [Success  (0)]
1061 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(MaxCollectionSize) = [10], hr = [Success  (0)]
1062 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(Migrate) = [0], hr = [Success  (0)]
1063 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToMigrate) = [1], hr = [Success  (0)]
1064 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToMigrateUnits) = [3], hr = [Success  (0)]
1065 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToDeletePrimary) = [1], hr = [Success  (0)]
1066 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToDeletePrimaryUnits) = [1], hr = [Success  (0)]
1067 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SecondaryLocation) = [], hr = [False (0x1)]
1068 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AccountName) = [], hr = [Success  (0)]
1069 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverOrder) = [0], hr = [Success  (0)]
1070 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverType) = [0], hr = [Success  (0)]
1071 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverVolData) = [0], hr = [False (0x1)]
1072 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverVolSizeUnit) = [0], hr = [False (0x1)]
1073 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverTimeData) = [0], hr = [False (0x1)]
1074 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RolloverTimeAfterUnit) = [0], hr = [False (0x1)]
1075 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(BlockLevelSharing) = [0], hr = [Success  (0)]
1076 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceCompression) = [0], hr = [Success  (0)]
1077 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ExtendableRetention) = [0], hr = [Success  (0)]
1078 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(RemotePartitionRootPath) = [\\ldnisn.uk.tt.com\EVStorage\Mailbox\Ptn1], hr = [Success  (0)]
1079 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(PartitionScanInterval) = [60], hr = [Success  (0)]
1080 14:06:49.780  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(UseSecurePartitionNotification) = [0], hr = [Success  (0)]
1082 14:06:49.780  [1744] (mmc) <7756> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
1083 14:06:49.780  [1744] (mmc) <7756> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
1084 14:06:49.795  [1744] (mmc) <7756> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]
1086 14:06:49.795  [1744] (mmc) <7756> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
1087 14:06:49.795  [1744] (mmc) <7756> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
1088 14:06:49.826  [1744] (mmc) <7756> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]
1089 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionEntryId) = [1279B6457BEC6884B82FA5C6C4175FE241q10000ldnevsite], hr = [Success  (0)]
1090 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(VaultStoreEntryId) = [1B65FF77A78E9DD4BAB2939F40D52AAB31210000ldnevsite], hr = [Success  (0)]
1091 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionRootPath) = [\\ldnisn.uk.tt.com\EVStorage\Mailbox\Ptn2], hr = [Success  (0)]
1092 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(HSMType) = [1], hr = [Success  (0)]
1093 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(OverrideRetentionPeriod) = [0], hr = [Success  (0)]
1094 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceLevelSharing) = [0], hr = [Success  (0)]
1095 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeleteProtected) = [0], hr = [Success  (0)]
1096 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ReadOnlyMedia) = [0], hr = [Success  (0)]
1097 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(WriteOnceMedia) = [0], hr = [Success  (0)]
1098 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(OfflineDays) = [0], hr = [Success  (0)]
1099 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(FileWatchCheckUserInfo) = [0], hr = [Success  (0)]
1100 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(DeviceType) = [0], hr = [Success  (0)]
1101 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StagingRootPath) = [], hr = [Success  (0)]
1102 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(IPAddressList) = [], hr = [Success  (0)]
1103 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ReplicaIPAddressList) = [], hr = [Success  (0)]
1104 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(PartitionStatus) = [1], hr = [Success  (0)]
1105 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionName) = [Mailbox Ptn2], hr = [Success  (0)]
1106 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(PartitionDescription) = [Partition of Vault Store Mailbox], hr = [Success  (0)]
1107 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeCreated) = [14/04/2008 16:10:40], hr = [Success  (0)]
1108 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeOpened) = [14/04/2008 16:10:40], hr = [Success  (0)]
1109 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(TimeClosed) = [12/05/2011 07:05:46], hr = [Success  (0)]
1110 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CollectionStartTime) = [10:00], hr = [Success  (0)]
1111 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CollectionStopTime) = [16:00], hr = [Success  (0)]
1112 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToCollectAlways) = [10], hr = [Success  (0)]
1113 14:06:49.826  [1744] (mmc) <7756> EV:M CAUIPartition::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(AgeToCollectAlwaysUnits) = [0], hr = [Success  (0)]

**** DTrace exit - log terminated

[ChrisLangevin]

The trace shows us that the VAC (mmc) is trying to read the partitions' properties from the PartitionEntry table.

For your problem partition, the last property it succeeds on is AgeToCollectAlwaysUnits, and from the non-problem partition that came before it, we can see that the next property it reads after AgeToCollectAlwaysUnits is ScanStartDateTime. Therefore it is likely that the problem lies with this value.

I would check to see that the value in that column is not corrupt or invalid in some way that would make it impossible to convert to a date.

USE EnterpriseVaultDirectory
GO

SELECT PartitionEntryId, PartitionName, ScanStartDateTime, ScanEndDateTime, ScanLastProcessedDateTime
FROM PartitionEntry
WHERE VaultStoreEntryId = '1B65FF77A78E9DD4BAB2939F40D52AAB31210000ldnevsite'

That will list the scan dates for all four partitions in the "Mailbox" Vault Store. See if there is anything noticeably off about the ScanStartDateTime for Ptn 2.

If nothing seems noticeably off about the dates, check your Application event log for the Event ID 1000 from the mmc crash. It might have an error code to point us in the right direction.

--Chris

[LIM1]

Hi Chris,

Again, thank you for your help.

Here is the result. Attached

FYI,

PTN1,PTN2 and PTN3 is suppose to be close.

Only PTN4 is open.

Thank you for your feedback

[ChrisLangevin]

NULL is a perfectly valid value for those fields, so maybe we're barking up the wrong tree with this theory. What's the Event ID 1000 for the crash say?

--Chris

[LIM1]

Hi Chris,

Here is the even ID1000

Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3f1

Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9

Exception code: 0xc0000417

Fault offset: 0x0005b4c2

Faulting process id: 0xa98

Faulting application start time: 0x01d3175e2ac52d83

Faulting application path: C:\Windows\SysWOW64\mmc.exe

Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

Report Id: af610a2a-8351-11e7-aceb-005056941931

Thank you.

[ChrisLangevin]

Hmm, that Event is not giving us anything immediately obvious either. Please create a Support case let's get somebody's dedicated attention on this.

--Chris

[LIM1]

Hi Chris,

Thanks for your help. However we are still on version 10. Veritas is not supporting this version anymore.

Thanks again.

[ChrisLangevin · Accepted solution]

Yeah, I guess that would be a problem.

For what it's worth, I was able to find some documentation stating that an issue very much like this (i.e., error code 0xc0000417 generated when reading the ScanStartDateTime value) was fixed in 10.0.4. So it is very likely that the solution would just be to upgrade anyway. I bet that when you are able to upgrade to a supported version, this issue goes away.

--Chris

[LIM1]

Hi Chris,

Do you know where can I download the patch for 10.0.04. In my myveritas portion only show version 12.1.

Thanks for your help.

[ChrisLangevin]

According to this article, you may need to contact Customer Support (not the same as Technical Support) to get older versions of the software.

--Chris