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Enterprise Vault 8 - Unable to enable mailbox

Chris_Evans
Level 3
Partner

I am currently getting the following error inside the enable mailbox wizard; "An error occoured enabling the mailbox 'user's mailbox name'. The Enterprise vault service account mailbox work, but nothing since has. This is a new installation of EV8, running on Win 2k8. Everything else appers to be working correctly, except for EV forms on desktops.

 

Where should I be looking to narrow down the issue?

 

Thanks 

2 REPLIES 2

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

You will want to double check, triple check your Exchange Permissions.  

 

Also, is there an event in the EV App log at the time you are trying to enable the mailbox?

 

Exchange 2007 I pressume?  

Chris_Evans
Level 3
Partner

Thanks Tony, 

 

Fairly certain it's permission based, I may have dug a hole trying to bring EV8 up on x64 Windows 2008 (there's a few other issues  going on). Also there still appear o be no support for SQL reporting services on a x64 SQL installation.

 

Thanks for your help.