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Event ID 13397, Directory Service

Chad_Petrie_2
Level 4
On a new mailbox archiving server (6.0 sp3) I am seeing the following warning event about every 12 mins:

The connection 'TMP_MASTER_TMP_FOR_4019400' was lost and the system is waiting to reconnect (Thread Id: 596)

Any clue on what the fix is? I have only found one article that says it may be related to the vault having two spaces in the name (which is true in my case), but I also read that this should have been fixed in SP1???

If it is related to the spaces, can I rename on the fly or would this mean creating a new vault store, etc.?
1 REPLY 1

andra_christie
Level 6
Employee Accredited
In order to resolve this issue remove all the TMP_MASTER_TMP entries from within the ODBC Administrator under System DSN's , enterprise vault will recreate any of these entries if required.
Once these entries have been removed reboot the enterprise vault server, this will clear the <13397> warnings.