Event ID: 2776 AddAttachmentListToMsgBody EXCEPTION_ACCESS_VIOLATION @ 0x72BF6DEC

[ia01]

Any idea what this error is?

Log Name:      Symantec Enterprise Vault

Source:        Enterprise Vault 

Date:          31/08/2012 06:16:25

Event ID:      2776

Task Category: Archive Task

Level:         Error

Keywords:      Classic

User:          N/A

Computer:    EV.Domain.com

Description:

An exception occurred in routine 

AddAttachmentListToMsgBody 

EXCEPTION_ACCESS_VIOLATION @ 0x72BF6DEC 

[LCT · Accepted solution]

http://www.symantec.com/business/support/index?page=content&id=TECH67377

http://www.symantec.com/business/support/index?page=content&id=TECH74436

http://www.symantec.com/business/support/index?page=content&id=TECH163851

I think that explains it...Depends on which scenario you are experiencing.

[ia01]

Many Thanks

[Rob_Wilcox1]

So what version of Enterprise Vault is this with?  (As the first one which sounds quite likely, says it's fixed in EV 9)

[ia01]

EV 10.0.1

[Rob_Wilcox1]

And is your policy set like this?

This issue will occur only when the option to 'Use message body' is used for Shortcut body on the Shortcut Content tab of the Mailbox or Public Folder policy.

If so, then the technote is wrong, and you should flag it to Support.  The technote says it's fixed in EV 9... and you're on 10.0.1....

[ia01]

Yes, the option to 'Use message body' is used for Shortcut body

[Rob_Wilcox1]

Okay - then you have a workaround, but I'd still suggest contacting Symantec Support because the first of the articles says it is fixed in EV 9.. and clearly it's not.