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Fail to do the mailbox archiving

tommyING
Level 4
Dear All,
 
I have completed upgrade my EV from version 6 to 2007 with SP2.
Journal archiving is ok.
But when I tried to start to do the mailbox archiving in Outlook,
there are 2 error messages in the EV server.
 
Please help !!
 
Regards,
Tommy
 
---------------------------------------------------------------------------------------------
 
A problem has occurred while archiving a message.
The archived item was not found or is no longer archive pending.  
 
Task: Exchange Mailbox Archiving Task for SPHKCMS00002
Message Title: [Not Available]
Users mailbox dn: /o=HK-HK-HO/ou=Hong Kong Administrative Group/cn=Recipients/cn=itdktc
Internal reference: CArchivingAgent::ArchiveItemV35
 
------------------------------------------------------------------------------------------
 
 
A queued operation exceeded the retry count and has been discarded
 
m_pIArchivingAgentV35->ArchiveItemV35(ClientID = "",
  TransactionID = "E5156C19639E4BA69BD2A7D00702E90",
  m_pIArchivableItem,
  ArchiveID = "1E483C96A5075FF4A83DF9CAC663D7F3E1110000HKKVSLifePRD1.hk.intranet",
  m_pILocation,
  m_pIShortcutAccessor,
  ExchangeSystem = "SPHKCMS00002",
  RetentionCategory = "161A184021E9F114FA7C3296CAA42D24F1b10000HKKVSLifePRD1.hk.intranet",
  NULL,
  nRetryCount = 3,
  NULL,
  CallerSID,
  isARearchive = 0,
 CallerIsAdministrator = 0);
HRESULT: 0x8004010F
1 REPLY 1

Wasabiwabi
Level 3
Partner
Do you get the same error when you perform a manual archive of email? If this works, then that tells me there is a configuration error with your provisioning group setup.