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KB URL changed?

Hello all,

I have an URL that points to the KBB articles: http://www.symantec.com/business/support/index?page=content&key=50996&channel=TECHNICAL_SOLUTION

That would show a list of kb-articles, and quickly give an overview of latest added articles.

Apparently, the link has changed.

It now routes me to a video of the Outlook Client.

Does anyone know the correct link to get on the search for KB-articles? Is there still a 'landing page' showing the KB articles?

 

 

Regards. Gertjan
1 Solution

Accepted Solutions
Accepted Solution!

Hello Gertjan and Kai Please

Hello Gertjan and Kai

Please find below the new URL to access the list of recently published articles for Enterprise Vault.

 

EV Product

SOLUTION Articles URL

Enterprise Vault Family

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20Family&channelRe...

Enterprise Vault for Microsoft Exchange

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20Microsoft%...

Enterprise Vault for File System Archiving

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20File%20Sys...

Enterprise Vault for Lotus Domino

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20Lotus%20Do...

Enterprise Vault for Microsoft Sharepoint

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20Microsoft%...

Enterprise Vault for SMTP

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20SMTP&chann...

Enterprise Vault Compliance Accelerator

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20Compliance%20Acc...

Enterprise Vault Discovery Accelerator

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20Discovery%20Acce...

If you would like to see articles of another type update the channelRefKey to one of the following:

DOCUMENTATION
ALERTS
TUTORIALS
INFO
NEWS
GUIDES

If you need this information for another product, update the componentTitle and categoryReferenceKey values.

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20Family&channelRe...


In this example, I will show the listing of documentation articles for the eDiscovery Platform. Browse to the support page for eDiscovery

https://support.symantec.com/en_US/ediscovery-platform.60705.html

Update the componentTitle in the URL to eDiscovery Platform and categoryReferenceKey should match what is shown when browsing to the support page.

https://support.symantec.com/en_US/csearch.html?componentTitle=eDiscovery%20Platform&channelRefKey=D...

 

 

View solution in original post

9 Replies

Hello Gertjan,  Is this what

Hello Gertjan, 

Is this what you are looking for? 

https://support.symantec.com/en_US/enterprise-vault-family.51330.html

 

Massimo

Hi Massimo, unfortunately

Hi Massimo,

 

unfortunately not. in my attached screenshot you will see the missing site i.e. for FSA:

180px_Enterprise Support - Symantec Corp. - Enterprise Vault for File System Archiving_2015-04-20_18-03-23.jpg

 

You will see the last modified articles.

I have also pointer to all relevant products for me...

Any ideas?

Thanks!

Kai

-----------------------------------
https://twitter.com/pmcs_ev

Hi Massimo, Kai, I don't

Hi Massimo, Kai,

I don't have, like Kai, a screenshot from the 'landing page', but the screenshot from Kai does show what I was looking for.

When going to that initial landing page, you would see the KB-articles, latest at the top. This is (for me) usefull, to see what new things have been discovered, and which KB-articles might assist me in resolving issues for EV.

That assisted in determining if I needed to review my environment, to see if I might have this issue.

although the new page looks good, I would like to be able to simply get a listing of the KB-articles.

Thanks.

Regards. Gertjan

It's also very useful to

It's also very useful to never miss a patch, new comp.-list or new CHFs...

-----------------------------------
https://twitter.com/pmcs_ev

Hi Gertjan, do you have an

Hi Gertjan,

do you have an idea in the meantime how to find the newest articles?

Massimo any news from Symantec-Side?

thx all!

-----------------------------------
https://twitter.com/pmcs_ev

I have received 0 (zero, nul

I have received 0 (zero, nul , nada, niente) feedback on my original question.

Regards. Gertjan

did you run it through your

did you run it through your channel manager?

Accepted Solution!

Hello Gertjan and Kai Please

Hello Gertjan and Kai

Please find below the new URL to access the list of recently published articles for Enterprise Vault.

 

EV Product

SOLUTION Articles URL

Enterprise Vault Family

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20Family&channelRe...

Enterprise Vault for Microsoft Exchange

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20Microsoft%...

Enterprise Vault for File System Archiving

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20File%20Sys...

Enterprise Vault for Lotus Domino

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20Lotus%20Do...

Enterprise Vault for Microsoft Sharepoint

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20Microsoft%...

Enterprise Vault for SMTP

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20for%20SMTP&chann...

Enterprise Vault Compliance Accelerator

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20Compliance%20Acc...

Enterprise Vault Discovery Accelerator

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20Discovery%20Acce...

If you would like to see articles of another type update the channelRefKey to one of the following:

DOCUMENTATION
ALERTS
TUTORIALS
INFO
NEWS
GUIDES

If you need this information for another product, update the componentTitle and categoryReferenceKey values.

https://support.symantec.com/en_US/csearch.html?componentTitle=Enterprise%20Vault%20Family&channelRe...


In this example, I will show the listing of documentation articles for the eDiscovery Platform. Browse to the support page for eDiscovery

https://support.symantec.com/en_US/ediscovery-platform.60705.html

Update the componentTitle in the URL to eDiscovery Platform and categoryReferenceKey should match what is shown when browsing to the support page.

https://support.symantec.com/en_US/csearch.html?componentTitle=eDiscovery%20Platform&channelRefKey=D...

 

 

View solution in original post

Kristi, Thanks! Although not

Kristi,

Thanks!

Although not 'easy', serves the purpose.

I'll verify tomorrow if this is indeed what I was looking for, then will close!

Thanks again.

Regards. Gertjan