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Latency returning search page when trying to search vaults

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Nick_Simmonds
Level 3

‎03-21-2006 01:41 AM

http://KVSServer/EnterpriseVault/search.asp from IE

and from within Outlook http://KVSserver/EnterpriseVault/search02k.asp?server=mailserver&mbx=SMTP:user@domain&version=5000

Both these requests take more then two minutes to return a page. Does anyone have any idea as to why this may be and what can be done to remedy.

Look forward to your responses.
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TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

‎03-21-2006 08:56 AM

For version 5.0 you need to use a desktopsettings.ini.

There is information about setting that up in the admin help.

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TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

‎03-21-2006 05:52 AM

How many vaults do you have permissions on?
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Nick_Simmonds
Level 3

‎03-21-2006 06:08 AM

I have access only to my own vault so only the single permission
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TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

‎03-21-2006 06:26 AM

what version of ev are you running and what OS is the server?
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Nick_Simmonds
Level 3

‎03-21-2006 06:29 AM

EV 5 SP5 and Windows 2003 Enterprise without SP1
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Tremaine
Level 6
Employee Certified

‎03-21-2006 07:25 AM

Hi Nick

For a start it would be good to get a dtrace of StorageonlineOPNS and W3WP when doing a search request to see if/where there is latency within the EV processes.

When exactly do you get the delay? After clicking on the link / after submitting a search request or after recalling an item from the result set? Or all of them?

Do you have the same issue if you use Archive Explorer or go to Search.asp/Searcho2k.asp directly.

Cheers
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Morgan_Hamilton
Level 4
Partner

‎03-21-2006 07:38 AM

Do you have an ISA server or any other proxy? If so you may need to put the server in the intranet sites. This can be done through the EV Admin.
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Nick_Simmonds
Level 3

‎03-21-2006 08:15 AM

DTrace results

The delay starts as soon as you click on the Search Vaults icon within Outlook. This kicks off the search02k.asp page request.

I have tried running this in IE and get the same issue. With Archive Explorer the page tries to load but never eventuates which is similar to the other attempts.

Sorry about the dump that comes next but couldn't find a better way to get it to you

DTrace trace log


Enabled Trace options

Id Name Detail Include Events
46 - Storageonline Medium Yes
52 - w3wp Medium Yes

-----


Display Filter:
Include strings:
EV-
EV:
EV~

Exclude strings:
CMMStream
DBFramework
DirectoryConnection
DirectoryVault
-----


Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Monitoring debug output from processes running in the current Terminal Services session

216:10:32.603 (w3wp)<12024>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
316:10:34.307 (RetrievalService)<5220>EV~ECould not get a MAPI session from the session pool whilst retrieving an item to a mailbox. |The following error was returned: c0040c62.
416:10:34.322 (RetrievalService)<9664>EV~ECould not get a MAPI session from the session pool whilst retrieving an item to a mailbox. |The following error was returned: c0040c62.
516:10:34.338 (RetrievalService)<5220>EV~ECould not get a MAPI session from the session pool whilst retrieving an item to a mailbox. |The following error was returned: c0040c62.
616:10:34.353 (RetrievalService)<9664>EV~ECould not get a MAPI session from the session pool whilst retrieving an item to a mailbox. |The following error was returned: c0040c62.
716:10:34.432 (RetrievalService)<9664>EV~WUser '' failed to restore an item into mailbox ''. |SavesetID: 112600000000000~200603131856510000~0~9FB23ABFBF014D34A7535BAAD2B69B5
816:10:34.432 (RetrievalService)<9664>EV~WA queued operation exceeded the retry count and has been discarded|Enterprise Vault Retrieval Service for LONMBX02|m_pIExchangeRestorationAgentUpdate->SavesetAvailable(OriginatingClient = "",| pISaveset,| AgentParamsSize = 1057,| pAgentParams,| NULL,| nRetryCount = 3,| NULL,| PSTFile = "", RestoreAndDelete = FALSE);|HRESULT: 0xC0040C62
916:10:35.854 (w3wp)<11020>EV:MCQueue::CQueue (Exit)
1116:10:35.854 (w3wp)<11020>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
1916:10:35.948 (w3wp)<11020>EV:MCAutoStorageOnline::GetStorageComputer (Exit) |The operation completed successfully.
2016:10:36.651 (w3wp)<11020>EV:MCAutoStorageOnline::GetOnlineSaveset (Exit) |The operation completed successfully.
2116:10:36.651 (w3wp)<11020>EV:HCQueue::Delete|Deleting queue:
2216:10:36.667 (w3wp)<11020>EV:MCQueue::Delete (Exit) |The operation completed successfully.
2316:10:36.667 (w3wp)<11020>EV:MCAutoStorageOnline::~CAutoStorageOnline (Exit) |The operation completed successfully.
2416:10:36.667 (w3wp)<11020>EV:MCQueue::~CQueue (Exit)
2516:10:49.281 (w3wp)<11020>EV:MCQueue::CQueue (Exit)
2716:10:49.297 (w3wp)<11020>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
3516:10:49.328 (w3wp)<11020>EV:MCAutoStorageOnline::GetStorageComputer (Exit) |The operation completed successfully.
3616:10:49.609 (w3wp)<11020>EV:MCAutoStorageOnline::GetOnlineSaveset (Exit) |The operation completed successfully.
3716:10:49.609 (w3wp)<11020>EV:HCQueue::Delete|Deleting queue:
3816:10:49.609 (w3wp)<11020>EV:MCQueue::Delete (Exit) |The operation completed successfully.
3916:10:49.609 (w3wp)<11020>EV:MCAutoStorageOnline::~CAutoStorageOnline (Exit) |The operation completed successfully.
4016:10:49.609 (w3wp)<11020>EV:MCQueue::~CQueue (Exit)
4116:10:50.907 (w3wp)<11020>EV:MCQueue::CQueue (Exit)
4316:10:50.907 (w3wp)<11020>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
5116:10:50.938 (w3wp)<11020>EV:MCAutoStorageOnline::GetStorageComputer (Exit) |The operation completed successfully.
5216:10:51.532 (w3wp)<11020>EV:MCAutoStorageOnline::GetOnlineSaveset (Exit) |The operation completed successfully.
5316:10:51.532 (w3wp)<11020>EV:HCQueue::Delete|Deleting queue:
5416:10:51.532 (w3wp)<11020>EV:MCQueue::Delete (Exit) |The operation completed successfully.
5516:10:51.547 (w3wp)<11020>EV:MCAutoStorageOnline::~CAutoStorageOnline (Exit) |The operation completed successfully.
5616:10:51.547 (w3wp)<11020>EV:MCQueue::~CQueue (Exit)
5716:11:01.848 (w3wp)<11020>EV:MCQueue::CQueue (Exit)
5916:11:01.864 (w3wp)<11020>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
6716:11:01.879 (w3wp)<11020>EV:MCAutoStorageOnline::GetStorageComputer (Exit) |The operation completed successfully.
6816:11:02.301 (w3wp)<11020>EV:MCAutoStorageOnline::GetOnlineSaveset (Exit) |The operation completed successfully.
6916:11:02.301 (w3wp)<11020>EV:HCQueue::Delete|Deleting queue:
7016:11:02.301 (w3wp)<11020>EV:MCQueue::Delete (Exit) |The operation completed successfully.
7116:11:02.301 (w3wp)<11020>EV:MCAutoStorageOnline::~CAutoStorageOnline (Exit) |The operation completed successfully.
7216:11:02.301 (w3wp)<11020>EV:MCQueue::~CQueue (Exit)
7316:11:04.380 (w3wp)<11020>EV:MCQueue::CQueue (Exit)
7516:11:04.380 (w3wp)<11020>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
8316:11:04.412 (w3wp)<11020>EV:MCAutoStorageOnline::GetStorageComputer (Exit) |The operation completed successfully.
8416:11:04.787 (w3wp)<11020>EV:MCAutoStorageOnline::GetOnlineSaveset (Exit) |The operation completed successfully.
8516:11:04.802 (w3wp)<11020>EV:HCQueue::Delete|Deleting queue:
8616:11:04.802 (w3wp)<11020>EV:MCQueue::Delete (Exit) |The operation completed successfully.
8716:11:04.802 (w3wp)<11020>EV:MCAutoStorageOnline::~CAutoStorageOnline (Exit) |The operation completed successfully.
8816:11:04.802 (w3wp)<11020>EV:MCQueue::~CQueue (Exit)
8916:11:12.821 (w3wp)<11020>EV:MCQueue::CQueue (Exit)
9116:11:12.837 (w3wp)<11020>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
9916:11:12.868 (w3wp)<11020>EV:MCAutoStorageOnline::GetStorageComputer (Exit) |The operation completed successfully.
10016:11:13.055 (w3wp)<11020>EV:MCAutoStorageOnline::GetOnlineSaveset (Exit) |The operation completed successfully.
10116:11:13.055 (w3wp)<11020>EV:HCQueue::Delete|Deleting queue:
10216:11:13.055 (w3wp)<11020>EV:MCQueue::Delete (Exit) |The operation completed successfully.
10316:11:13.055 (w3wp)<11020>EV:MCAutoStorageOnline::~CAutoStorageOnline (Exit) |The operation completed successfully.
10416:11:13.055 (w3wp)<11020>EV:MCQueue::~CQueue (Exit)
10516:11:31.265 (w3wp)<11020>EV:MCQueue::CQueue (Exit)
10716:11:31.265 (w3wp)<11020>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
11516:11:31.296 (w3wp)<11020>EV:MCAutoStorageOnline::GetStorageComputer (Exit) |The operation completed successfully.
11616:11:31.562 (w3wp)<11020>EV:MCAutoStorageOnline::GetOnlineSaveset (Exit) |The operation completed successfully.
11716:11:31.562 (w3wp)<11020>EV:HCQueue::Delete|Deleting queue:
11816:11:31.562 (w3wp)<11020>EV:MCQueue::Delete (Exit) |The operation completed successfully.
11916:11:31.562 (w3wp)<11020>EV:MCAutoStorageOnline::~CAutoStorageOnline (Exit) |The operation completed successfully.
12016:11:31.562 (w3wp)<11020>EV:MCQueue::~CQueue (Exit)
12116:11:44.051 (w3wp)<11020>EV:MCQueue::CQueue (Exit)
12316:11:44.051 (w3wp)<11020>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
13116:11:44.145 (w3wp)<11020>EV:MCAutoStorageOnline::GetStorageComputer (Exit) |The operation completed successfully.
13216:11:44.473 (w3wp)<11020>EV:MCAutoStorageOnline::GetOnlineSaveset (Exit) |The operation completed successfully.
13316:11:44.473 (w3wp)<11020>EV:HCQueue::Delete|Deleting queue:
13416:11:44.473 (w3wp)<11020>EV:MCQueue::Delete (Exit) |The operation completed successfully.
13516:11:44.473 (w3wp)<11020>EV:MCAutoStorageOnline::~CAutoStorageOnline (Exit) |The operation completed successfully.
13616:11:44.473 (w3wp)<11020>EV:MCQueue::~CQueue (Exit)

=====
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Nick_Simmonds
Level 3

‎03-21-2006 08:16 AM

Where about in EV Admin can I find the option to insert such settings. We make use of ISA.
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Morgan_Hamilton
Level 4
Partner

‎03-21-2006 08:21 AM

Policies -> Exchange -> Mailbox -> Default Mailbox --- Goto properties --> Advanced Tab -> List Settings From and select Desktop go into the setting for Add server to intranet zone. Add in the fqdn of the server http://ServerName.domain.local and a wild card http://*.domain.local. Then go into the tasks and syncronize you maibox archive tasks.
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Nick_Simmonds
Level 3

‎03-21-2006 08:50 AM

You have lost me - I don't have a polices option in my Enterprise Vault structure.

I am using version 5 with SP5. Are you referring to the same EV Admin that you can open from within the Windows Start Menu - Programs - Enterprise Vault - Administration Console. This is a MMC with the appropriate snapins.
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TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

‎03-21-2006 08:56 AM

For version 5.0 you need to use a desktopsettings.ini.

There is information about setting that up in the admin help.
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