Manual Archive - Access Denied Message.

[t00n]

Hi all - we are running EV6 and recently we started getting an error when trying to manually (via the Outlook toolbar) archive an email.

The error is:

An error occurred while processing the selected item.

If you click the details button, you get:

0x80070005 : Access is denied.

It does not matter which account is used - admin or user.

The automatic archive process is working AOK.

We have had this logged with Symantec support for some time with zero response.

Help!

Aaron

[Michael_Bilsbor]

Hi,

What about other operations like search, restore, viewing archived item does that work?

Are you using the 'lite' or full EV client

[t00n]

All search functions are OK  when access via outlook, including the Archive Explorer function.

How do I tell if I am using the full or lite EV client?

Thanks!

[Michael_Bilsbor]

Hi,

To tell, when manually archiving, does it ask the end user to chose a destination archive and retention category?  if it does then that's the full client, if it doesn't ask the user for these things, then it's the lite client.

[t00n]

Normally, people are prompted but we have it setup such that its not possible to make any changes - so they just click OK and off it goes.

I have just created another partition in the Archive as well.  No change.

Also, have enabled logging in the EV client and get:

01/04/2008 00:01:58.631[5328]: CCommands:: DoArchive: 0x0
01/04/2008 00:01:58.631[5328]: CDesktopUI::InSearch: 0x0
01/04/2008 00:01:58.632[5328]: ~CDesktopUI::InSearch: 0x0
01/04/2008 00:01:58.632[5328]: User initiated archive.
01/04/2008 00:01:58.633[5328]: DesktopCommon::IsSearchFolder: 0x0
01/04/2008 00:01:58.634[5328]: ~DesktopCommon::IsSearchFolder: 0x80040102
01/04/2008 00:01:58.634[5328]: ::EnabledForVault: 0x0
01/04/2008 00:01:58.635[5328]: ~::EnabledForVault: 0x0
01/04/2008 00:01:58.637[5328]: CFilterPageHelper::SetupFilterData: 0x0
01/04/2008 00:01:58.637[5328]: CDesktopDirectory::LoadRetentionCategories: 0x0
01/04/2008 00:01:58.638[5328]: CDesktopDirectory::GetSiteData: 0x0
01/04/2008 00:01:58.638[5328]: CDesktopDirectory::GetIDirectoryPublic: 0x0
01/04/2008 00:01:58.639[5328]: ~CDesktopDirectory::GetIDirectoryPublic: 0x0
01/04/2008 00:01:58.947[5328]: ~CDesktopDirectory::GetSiteData: 0x80070005
01/04/2008 00:01:58.948[5328]: ~CDesktopDirectory::LoadRetentionCategories: 0x80070005
01/04/2008 00:01:58.948[5328]: ~CFilterPageHelper::SetupFilterData: 0x80070005
01/04/2008 00:01:58.950[5328]: DesktopCommon::GetWindowsNumVersion: 0x0
01/04/2008 00:01:58.951[5328]:     Windows Version = 501
01/04/2008 00:01:58.951[5328]: ~DesktopCommon::GetWindowsNumVersion: 0x0
01/04/2008 00:01:59.978[5328]: ~CCommands:: DoArchive: 0x80070005
01/04/2008 00:02:01.447[5328]: CCommands:: DoSearchArchives: 0x0
01/04/2008 00:02:01.447[5328]: ::CInternetReconnect
01/04/2008 00:02:01.448[5328]: ::CInternetReconnect - refCount : 0
01/04/2008 00:02:01.448[5328]: ::IsInetOffline
01/04/2008 00:02:01.448[5328]: ~::IsInetOffline
01/04/2008 00:02:01.449[5328]: ~::CInternetReconnect
01/04/2008 00:02:01.495[5328]: ::~CInternetReconnect
01/04/2008 00:02:01.496[5328]: ::CInternetReconnect - refCount : 0
01/04/2008 00:02:01.496[5328]: ::IsInetOffline
01/04/2008 00:02:01.496[5328]: ~::IsInetOffline
01/04/2008 00:02:01.497[5328]: ~::~CInternetReconnect
01/04/2008 00:02:01.497[5328]: ~CCommands:: DoSearchArchives: 0x0
01/04/2008 00:02:04.679[5328]: CCommands:: DoSearchArchives: 0x0
01/04/2008 00:02:04.679[5328]: ::CInternetReconnect
01/04/2008 00:02:04.679[5328]: ::CInternetReconnect - refCount : 0
01/04/2008 00:02:04.680[5328]: ::IsInetOffline
01/04/2008 00:02:04.680[5328]: ~::IsInetOffline
01/04/2008 00:02:04.680[5328]: ~::CInternetReconnect
01/04/2008 00:02:04.681[5328]: CDesktop::GetOLConnectionState: 0x0
01/04/2008 00:02:04.681[5328]: Outlook Exchange Connection Mode: 1
01/04/2008 00:02:04.682[5328]: ~CDesktop::GetOLConnectionState: 0x0
01/04/2008 00:02:04.683[5328]: Exchange connection state: 1

Message Edited by t00n on 03-31-2008 05:05 PM

[Michael_Bilsbor · Accepted solution]

Hi,

Check that DCOM is still enabled on the client.

http://seer.entsupport.symantec.com/docs/294758.htm

[t00n]

As predicted, it was disabled.

I have enabled it as per the article and rebooted, but the same error persists.

Aaron

[t00n]

Have installed the v7.0 of the EV USer Extensions - same error occurs.

Other suggestions?

[t00n]

I changed it to HTTP mode - still does not work, but I get this error in the log:

03/04/2008 02:31:30.598: Log file created (level 0).
03/04/2008 02:31:30.599: HTTP request error: 314 (503)
03/04/2008 02:31:30.600: Connect failed, unmarking items: 0x80004005

[TonySterling]

Are there any events in the EV App log during that time?

[t00n]

No - none at all - even with logging at Maximum on the storage service.

Certainly no error events - all are informational.

Aaron

[MarkBarefoot]

Are you trying to archive into your own mailbox or a shared mailbox?? The logs indicate an access issue....

[t00n]

Only into my own mailbox.

I thought a permissions issue as well - but I logon as domain admin - so unless there is something else?

And checking the permissions on the mailbox within EV, my own account is there with all 3 permissions granted.

Message Edited by t00n on 04-04-2008 07:29 PM

[t00n]

Dodo - I checked to see if DCOM was enabled on the server - it wasnt.

I enabled it, and it is working.

I have no idea what switched it off.