Outlook 2010 search vault with SEV client 9.0.5169

[dchinon]

Hi,

I'm experiencing the following.

In outlook 2010 when using the search vault option to find archived mail, after retriving a mail the search screen in outlook is empty.
Its a kind of tricky to discribe, so i have added two screen shots.

Is there a solution for this?

Thanks in advance, Darrell

 

[Rob_Wilcox1]

What version of EV is on the server?

There are hotfixes for 9, 8 SP 5, and 8 SP 4 which correct this ....

[Rob_Wilcox1 · Accepted solution]

For 8 SP 4 :

http://www.symantec.com/business/support/index?page=content&id=TECH141575

For 9 :

http://www.symantec.com/business/support/index?page=content&id=TECH141669

Trying to find the 8 SP 5 one ;)

[Rob_Wilcox1]

Random .. but :

http://www.symantec.com/business/support/index?page=content&id=TECH145224

98.5% sure that's the one for 8 SP 5.

[dchinon]

Hi Rob,

Thanks for your reply.
We are running EV8 SP4.

We are about to upgrade to EV9. When done with the upgrade do we will need to fix this again?

- Darrell

[Rob_Wilcox1]

If you upgrade to EV 9 base release, no service pack, then you'll need to apply :

http://www.symantec.com/business/support/index?page=content&id=TECH141669

It's a two minute thing to do on the server to be honest.