Too many errors in Shopping service causes admin service shutdown

[vernon_lai]

The event beneath happens repeatedly in a short period of time:

Event Type:Error
Event Source:Enterprise Vault
Event Category:Shopping Service
Event ID:5122
Date:2/23/2006
Time:12:37:39 PM
User:N/A
Computer:TEST02
Description:
Failed to update the restoration status of a restoring item


EV shutdown itself due to many errors:

Event Type:Error
Event Source:Enterprise Vault
Event Category:Admin Service
Event ID:4183
Date:2/23/2006
Time:12:37:08 PM
User:N/A
Computer:TEST02
Description:
There have been more than 10000 Errors in the last 7200 seconds, of which 90% or more are from Enterprise Vault.

Enterprise Vault will now shut down.


Anyone has idea about it?

[TonySterling]

What version of EV are you running?

[vernon_lai]

EV6 SP1
Windows 2003 standard w/o SP1
Exchange 2003 standard

[Michael_Bilsbor]

Hi,

If you goto evevent.veritas.com it says the following
" By default EV will automatically retry any failed updates to a shopping basket. In certain circumstances the basket may be locked for a perioud of time causing the error to be repeated in the event log a number of times.

To disable this retry feature the following DWORD registry key can be created.


HKLM\Software\KVS\Enteprise Vault\Agents\UpdateShoppingBasketNoRequeue

Setting to a value of 1 will disable this retry feature.
This registry key needs to be created on Enterprise Vault servers running the Enterprise Vault Shopping Service. This service needs to be restarted before the registry setting will take affect.

"