The original problem is that I have a client that when attempting to access a message stored in the archive vault it takes over 5 minutes to retrieve.
We are using Outlook 2003 SP2 with Enterprise Vault 6.0.3. The user can access the messages in the archive vault using the preview pane in Outlook just fine no hesitation or delay but if the user double clicks on the message to open it in it's own window it takes over 5 minutes for the message to retrieve.
Also if the "Update offline vault" button is clicked, the Enterprise Vault Download window is displayed but nothing happens no progress bar and no activity in the window. The windows displays for about 5 mintues and then just closes. If I check the ev_client_log after attempting to update there are the following errors
02/01/2007 21:43:43.541: +++ Got NON success code from IIS '401'
02/01/2007 21:43:43.543: Sleeping for '60000' seconds
02/01/2007 21:46:37.447:
02/01/2007 21:46:37.447: Auto download listener started.
02/01/2007 21:46:37.447:
02/01/2007 21:49:43.735: Failed to send request to server 12002
02/01/2007 21:51:10.051: Exchange connection state: 9
Also the Vault Information has the following errors
USER DETAILS
User MailboxError getting the MAPI Property - ref: 8004010f
RPC over HTTP flags34
ENTERPRISE VAULT SETTINGS
Site IdError - ref: 8004010f
Web App URLhttp://MSNEV1.ali.pri/EnterpriseVault
Loading settingsOK
UI SettingNot Ignored
ARCHIVEBTNVISIBLE0
SEARCHBTNVISIBLENot set
CANCELBTNVISIBLE0
RESTOREBTNVISIBLE0
DELETEBTNVISIBLE0
USERSCANDELETEITEMS1
TESTING CONNECTION
LAN Manager Authentication Level1
Create ConnectionOK
Retention categoryError - ref: c0042162
Any help or suggestions would be appreciated. The users is at a remote site (hence the use of Outlook in cached mode and the offline vault) but other users do not have any of the same issues.
I have tried the following:
-Uninstalled and reistalled the Enterprise Vault User Extensions.
-Turned off all software firewall programs
-Reset the Offline Vault (twice)
-Ran a repair of Outlook
-Reregistered the cdo.dll
-Unistalled the EV User Extensions, deleted mail profile, moved the users cached mailbox .ost file, created a new mail profile with a new .ost, cached all mail again, reistalled the EV User Extensions and rebuilt the local offline vault.
All to no avail.
Chris H.