Two computers don't show same settings for folder in a mailbox.

[Stormonts]

We have a mailbox that is accessed by multiple users.

When user A right-clicks on a folder in the mailbox, goes to Properties, and then click "Enterprise Vault" the correct "Archive items older than 2 weeks" setting is shown.  When User B does the same, they still see the original setting for the mailbox which was "Archive items older than 0 days".

It has been days since we made the change to 2 weeks and User B has rebooted their PC multiple times since then.  Why isn't User B seeing the same 2 week setting?

Messages in the mailbox are being kept on the Exchange server for 2 weeks as expected, so it is really just an issue with the settings just not updating.

[sym_se_support0]

The behavior you are describing is very odd.  The mailbox holds the hidden messages, not the Outlook client.

Make sure the users Outlook profile is not enabled for Cache Mode.

Run the ResetEVClient.exe on the effect user’s machine while logged on as that user.

ResetEVClient Utility
http://support.veritas.com/docs/293258

If you are positive that each Outlook client is connecting to the same mailbox you can look at the hidden messages and verify they are correct.  You can even delete the hidden messages and then synchronize the mailbox which will push the hidden messages back.  This does not sound like the cases though but may worth reviewing.

How to delete hidden messages from Outlook on the client in Enterprise Vault (tm) 7.0 and 2007.
http://support.veritas.com/docs/287572

[Wasabiwabi]

Stormonts,

Does user A and user B have separate logins when using mail? Could it be that the users have different mailbox archiving policies configured?

Austen

[Stormonts]

User A is part of one mailbox policy that can change folder settings.

User B is part of a different mailbox policy that cannot change folder settings.

Shouldn't the settings of the folder in the mailbox reflect what was set via EVPM regardless of what policy is applied to the user?