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Unable to delete mail items from secondary mailbox added in Outlook profile.

EV_Wanabee
Level 4
Hello again,
 
Many of our users have 2, 3 or more mailboxes added into Outlook for various reasons. When we do this we naturally give them access to the vault stores for these mailboxes also.
 
Deleting items from these stores is fine when you use the EV toolbar and its "delete" function.
 
However when users try to use the "delete" icon from the standard Outlook toolbars it does not work.  You get the following message:
 
""The item could not be deleted. It was either moved or already deleted, or access was denied.""
 
I have added 2 mailboxes to my Outlook profile and given myself access to both stores, and the same result.  I also ask this question as I thought I remembered this was possible, our ServiceDesk seem to remember this also being the case.
 
Allow script in shared folders is ticked in case that has any bearing.
 
Outlook 2003 Client, SP2, EV6 on Windows 2003 SP2
 
Any ideas?
1 REPLY 1

MichelZ
Level 6
Partner Accredited Certified
Hi

I remember that there was a problem in EV6 Client for this issue.
Is it possible that you update a client to Version 7/2007 to test this?
Maybe even updating the Client to EV6 SP4 helps.

/Michel

cloudficient - EV Migration, creators of EVComplete.