09-26-2011 11:05 AM
Hello,
We had a user quit for about a week only to return to the company. Her account was deleted so her archive permissions show account removed. Is there a way to give the recreated account access to this archive again and start using it? Her new account has the same name as her old one.
Thanks
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09-28-2011 11:02 AM
09-26-2011 11:14 AM
Yes, this can be done.
What you will want to do is make sure the new user is provisioned. Then walk through the Enable Mailbox wizard and choose to associate the user with the current archive.
Then you can set that user as the Bill To account and delete the SID account from the permissions page.
09-27-2011 01:34 PM
Hello,
I can still use a bit more help if it's out there. The user is now reporting they cannot browse their old e-mail with the archive explorer. Here's what we've done so far.
1. Created a new user with the same name
2. Ran EVPM script to get account deleted user off of the permissions page for the user
3. Modified the SQL entry for the default mailbox display name
4. Ran provision task and synch all mailboxes
Now the user appears to look okay. The permissions are showing up automatically as being inherited but the user cant browse with archive explorere. I know the stubs won't appear in their mailbox but it seems like the permisssions are not cascading to the already archived e-mail. When I ad other users we can see the mail is there.
Any help is appreciated.
09-27-2011 01:52 PM
Seems like that was the hard way to go, but you are there now.
So if the user opens the EV WebApp search can they search the archive?
Also, did you enable them? Can they manually archive items to that archive?
Also, what is the error message they see in Internet Explorer when they try to user AE?
09-27-2011 02:11 PM
Thanks for the quick reply. I forgot to mention it but I did enable the new account. This was why I modified the database because I was getting an error saying it couldn't add that user as that user was already assigned to the the archive. The user doesn't receive an error in AE. Their name is displayed but when they click on the plus next to it nothing expands. As for the other two questions I'll have to wait until the user returns to work tomorrow. I will post what I find out.
Is there a more striaght forward way I should have gone to get this done?
Thanks again
09-27-2011 04:52 PM
So it sounds like the users account was disabled/deleted in AD before being disabled in EV. So the first thing to do is to adjust your employee leaver policy to include disabling in EV. You could also look to set leavers to a 0 day archive policy and empty their mbx before disabling and deleting from AD.
What I would have done would have been to follow the steps in this technote: Article URL http://www.symantec.com/docs/TECH139446
This would have allowed you to associate the new account with the existing archive.
One thing to consider is that the user is actually looking at a new archive with nothing in it and not the old one. That would explain why AE is empty.
09-28-2011 08:55 AM
09-28-2011 09:33 AM
Hi EV Crazy
All permission are pulled down from AD or outlook. You can set them in the archive itself as well. Archive->Exchange Mailboxes-> users archive etc.
I know that with some of my customers when the have had the same issue we use SynInMigrationMode and sometimes resolves the issue
http://www.symantec.com/business/support/index?page=content&id=HOWTO27658
09-28-2011 11:02 AM