WMI service can not stop / start while installing EV 10 on win ser 08 R2

[Charles_C]

Hi all,

 I am trying to install the EV 10 onto my new virtual server which runs win server 2008 r2 64bit,

of course I have installed a domino server 8.5.2 fp2 as a EV domino gateway.

 I can run through the deployment scanner but I don't know the strange thing happen when I install the EV.

After several steps after giving the license, it asked me to wait the installer to 'stop the service of WMI (windows manaement instrumentation)'.

however, it can not be stopped by the installer itself. also, when I tried to stop the service manually,

I got the error "windows could not step the windows management instrumentation service on local computer. Error 1052: The requested control is not valid for this service." Then I can not go to the next step.

anyone knows what is going on?

[ZeRoC00L · Accepted solution]

Have you tried rebooting the server ?
Do you have antivirus software installed on this server? If so, remove it for the installation of EV.