can restore archived items from vault but can not store to

[ALo]

i have recently migrated by vault mailbox from one server to another using the manual export and import of my pst. I can restore items from my archive just fine but i cannot store emails into my vault. The icon within the email appear to change but then disappears and nothing happens and the icon never actually changes. We are on EV 8.0 SP2. Any help would be appreciated.

[JesusWept3]

did you fully sync your mailbox after the move?
i'd also check using OWA or another profile to see if any of those works

[ALo]

Sync my mailbox? can you eloborate please. Synch my exchange mailbox or vault mailbox? and how do you do this?>

[ALo]

found it undser task properties for the mailbox archiving task. i'll let you know how it goes.

[ALo]

Sync said successful on my mailbox but still same issue in outllok on my local workstation and within my citrix published app.

[JesusWept3]

Well you have an Enterprise Vault Archive, which is associated with your Exchange Mailbox.
Whenever a change is made to your policies or archives etc, you need to perform a synchronization against the exchange mailbox

this will update the hidden message with any new policy settings etc.

In this case what might be happening is that your hidden message in your mailbox references all your old archives etc

so on the Archiving task which looks after your mailbox, if you go to the properties, you have a synchronization tab to which you can choose your mailbox to give it the latest policy settings etc and update archive ID's and what nots

Note that synchronization should occur once a day, and can run twice a day if configured

[ALo]

as i mentioend in my 1st post when i click on store in vault the icon appears to change to the vault arhive icon but then changes back to the default outlook icon(envelop). When i go into the archive explorer I can see those emails that I just archived---the only issue is that Outllok does not update the ico to tell me if it has been archived.

[MichelZ]

Is there anything in the Eventlog of the EV Server?

Cheers

[JesusWept3 · Accepted solution]

i've seen this exact thing happen before now that you mention it is getting archived, its because of cross server msmq communication.

Because what's going to happen is, when you do a manual archive, your storage is on one EV Server and your archive task is on another server,
so the following happens

1. You store in vault: goes to ServerA::A2 queue
2. Archive task picks up the request and sends the item to ServerB::Storage Archive queue
3. Storage Server attempts to post back to ServerA::A1 queue but it fails due to permission issues

The following article should correct this:
http://seer.entsupport.symantec.com/docs/295038.htm

[ALo]

I get this error in the event logs: Event ID 560


Object Open:
     Object Server:    SC Manager
     Object Type:    SERVICE OBJECT
     Object Name:    WinHttpAutoProxySvc
     Handle ID:    -
     Operation ID:    {0,875813}
     Process ID:    416
     Image File Name:    C:\WINDOWS\system32\services.exe
     Primary User Name:    TRIVAULT02$
     Primary Domain:    domain
     Primary Logon ID:    (0x0,0x3E7)
     Client User Name:    myusername
     Client Domain:    TRICAN
     Client Logon ID:    (0x0,0xD1845)
     Accesses:    Query status of service
            Start the service
            Query information from service
           
     Privileges:    -
     Restricted Sid Count:    0
     Access Mask:    0x94


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.