how to delete an item from the journal archive

[Skee_Leonard]

I have a request to find and remove a particular email from the journal archive. I cannot figure how to get to the actual item in the Journal. I can find the email in question no problem and I can turn on/off the ability to delete items without problem. Help!

skee

[Skee_Leonard]

Interesting, no one else has run into this type of request before? I have also logged a support ticket, so i'll be sure to post the 'official' answer to this question.

[W_Wintermute · Accepted solution]

Hello,

Hopefully I'm understanding the question, but if you just want to delete an item from the journal archive, you could perform a search for it from: http://servername/enterprisevault/search.asp

Once you find the item, click the check mark beside it and select "Delete from Vault"

If it doesn't delete correctly, then it may be that you are not allowing deletes through Site Settings or perhaps the Retention Category is set to Retain items forever or Prevent deletion of archived items in this category.

[Skee_Leonard]

That's helpful, because we have infinite retention settings for our site. If i were to change the retention settings to say 5 years, would I still be able to delete it? Doesn't seem like I would, based on your information.

I guess I would need some kind of master over ride which doesn't exist within EV.

[SymcMarj]

Are you using a centera? If not then you can delete items regardless of their retention. Just make sure that you have selected "Users Can Delete" from the site settings.

[TonySterling]

Look on the properties of the retention cat.

Do you see the check box for allow deletions under the Settings section?

That box will need cleared and probably restart the Storage service.

[Micah_Wyenn_2]

Just a thought....
If you're using journaling from a discovery or compliance reason, deleting an entry from the journal archive could be considered bad form by the courts (if it's discovered that you did it). Just noting what I've seen moving through the cases recently.
Also, definately stay away from the infinite retention categories...remember, the disks that these things are on won't be around forever, so why keep'm that way. Find a realistic timeframe to dump these records so they can't be used against you, and save you on storage costs.

micah

[Skee_Leonard]

Micah - thanks for the heads up on the legal issues and I advised everyone, including attorneys, of the ramifications.
In the end I had all the options mentioned configured correctly, but to turn it on, I needed to run a synchronization to turn on the delete options.