outlook 2010 buttons does not appear.

[K_G]

hi,

1 client outlook 2010 add-ins not shown.

i tried resetevclient,reinstall add-in,create a new outlook profile..

nothing is works.

when same user create own profile in different pc everything is works!

what is the problem in this pc?

[RahulG]

It would be a corrupt windows profile it seems . Try creating a new windows profile and then create outlook profile

[JesusWept3 · Accepted solution]

nonono!!!! dont create a new profile just for this

its more likely than not that the user is set to use Outlook Anywhere and the policy is set to disable client when Outlook Anywhere is enabled, and when you created a new profile they were not using Outlook Anywhere and thus the client loaded fine

Can you check your users TEMP directory for an EVClient log?
Also check if outlook anywhere is enabled, and disable it and restart outlook, see if it works
if it does, then you will want to change your policy to show the client under RPC over HTTP Restrictions in the desktop policy

[Rob_Wilcox1]

I agree, grab a client log, with maximum logging, and share it out for us all to review?

[K_G]

i will set 3 to this key?

 LoggingLevel   (DWORD):

HKEY_CURRENT_USER
 \SOFTWARE
  \KVS
   \Enterprise Vault
    \Client

because i couldnt get client trace as you know i have no buttons,how can i enter?

please give details.

thanks.. 

[Rob_Wilcox1]

Under the CLIENT part of the above, create/set a DWORD called LoggingLevel and set it 3.

Then start Outlook.

You should get the logs in the TEMP folder as per a normal client.

(eg : C:\Users\robert_wilcox\AppData\Local\Temp)

[Rob_Wilcox1]

Was anything else needed on this issue?