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Veritas.com
Support

Help: Novav 2.49 had deleted user files

SeeMe
Level 3

‎04-27-2010 09:22 AM

All-
     I've ran into a situation that Nonav 2.49 removed user files when I am trying to remove Symantec Corp 10.  Any of you all run into that problem.
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8 REPLIES 8

Thomas_K
Level 6

‎04-27-2010 09:49 AM


Nonav is an old tool. You should be using Cleanwipe for SAV removal. 11.0.6 is the latest version available from Symantec support.

https://mysupport.symantec.com/

http://www.symantec.com/business/support/contact_techsupp_static.jsp
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SeeMe
Level 3

‎04-27-2010 11:03 AM

Thank Cycletech, but do you know if I can recover the files for user?
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Thomas_K
Level 6

‎04-27-2010 11:26 AM


Are you sure the files were deleted when running the tool? Did Symantec support supply this tool to you? The tool is designed to remove only Symantec files.
You might want to open a case with support.

https://mysupport.symantec.com/
http://www.symantec.com/business/support/contact_techsupp_static.jsp
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SeeMe
Level 3

‎04-27-2010 12:10 PM

Yes, the files were delelted and some of the folders were deleted too.
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Thomas_K
Level 6

‎04-27-2010 12:16 PM


Did Symantec support supply this tool to you?
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SeeMe
Level 3

‎04-28-2010 05:38 AM

I download from one of the member in here.  It said version from Symantec.
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SeeMe
Level 3

‎04-28-2010 05:41 AM

Cycletech - How can I download the latest version of clean wipe?
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Thomas_K
Level 6

‎04-28-2010 07:03 AM



The only way is to contact Symantec Support to get the tool.

https://mysupport.symantec.com/

http://www.symantec.com/business/support/contact_techsupp_static.jsp
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